Updated: May 04, 2023
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by Judi Perez
Tech Expert & Writer
589 resolved issues

I am unable to get into my Yahoo account my mob phone and email recovery details have changed and are no longer accessible

Short summary:

  1. Go to https://login.yahoo.com/forgot.
  2. Enter your Yahoo email address that you are unable to access.
  3. Click "Continue."
  4. On the next screen, you will see your recovery options. If you do not have access to any of the options listed, click on "I don't have access to this email address or phone number."
  5. You will be taken to a new screen where you will be asked to provide an alternate email address or phone number that you have access to. If you do not have an alternate email or phone number, you will not be able to recover your account.
  6. If you have provided an alternate email or phone number, Yahoo will send you a verification code to that email or phone number. Enter the code on the screen and click "Verify."
  7. Once you have verified your identity, you will be taken to a screen where you can create a new password for your Yahoo account.
  8. If you do not have access to any of the recovery options and cannot provide an alternate email or phone number, unfortunately, you will not be able to recover your account online.
  9. In this case, your only option would be to create a new Yahoo account.

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Customer Replay


Top answer

Have you tried the following?

  1. Go to https://login.yahoo.com/forgot
  2. Enter one of the account recovery items listed.
  3. Click Continue.
  4. Follow the instructions given in the Sign-in Helper.
Customer Replay

both the recovery items are no longer accessible

Can you please tell me the email you're trying to recover?

Customer Replay


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You don't have access to "*****@hants.gov.uk", correct?

Customer Replay

No this account is no longer available to me

Same for +*****, correct?

Customer Replay

Yes I have have just retired and these were work contacts

Unfortunately, looks like we can't recover your account online, until you regain access to either of the options

Customer Replay

I will never be able to recover the above options

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Then I can only suggest making a new Yahoo account

Customer Replay

I there no way Yahoo can reset my options?

No, not without either of the recovery options, unfortunately

Customer Replay

Is there a way I can reset to use my pass word?

Only if you have access to the recovery options

Customer Replay

Ok thats a failure then

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I suggest creating a new account

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