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I am trying to cancel Stan sports but am unable to
Short summary:
You can also cancel your Stan account by following the steps below.
- Open the Stan app on your phone, and select Settings at the bottom of your screen.
- From the settings page, select Manage Account. This will then open your web browser and take you to your Manage Account page.
- At the top of the screen, select the Sport category.
- Select Remove.
Hello, thank you for using our service, my name is Hanna. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Can you please explain the issue in detail?
I signed up for a free weeks Stan sports and now want to cancel
I got you, could you please tell me if you are using app or a web version?
App
You can also cancel your Stan account by following the steps below.
- Open the Stan app on your phone, and select Settings at the bottom of your screen.
- From the settings page, select Manage Account. This will then open your web browser and take you to your Manage Account page.
- At the top of the screen, select the Sport category.
- Select Remove.
Alternatively, you can also do it in your browser by following the steps below:
- Using a web browser on a Mac or PC, head over to stan.com.au and log in to your account.
- Hover your mouse over your profile in the top right corner and select Manage Account.
- Then locate the Cancel your subscription option under Subscription Information and follow the prompts. Your service will not end right away - it will cease at the end of your last billed period.
When I’ve selected the settings option there isn’t a manage account option
What do you see on settings page?
My list
App settings
Watch history
TV log in
It should be under App settings
In the app settings it gives me links to:
Terms and conditions
Privacy policy
Collection statement
No, I mean when you see My list, App settings and so on, Manage account option should be right next to App settings
Could you please tell me if you see the screen like this one
Yes
Sounds good, then Manage account option should be there next to App settings
Could you please check it one more time?
I’ve logged into my.Stan.com.au and managed to cancel the subscription, thanks
Alternative option, I see. Sounds good😊
