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I am only getting audio on some shows like so help me todd gosts csi vegas
Hello, thank you for using Howly.
Could you tell me what device are you referring to?
roku
Could you tell me if you have audio on some other apps like Youtube?
yes
Ok, Let us try to unplug your TV for 3 min and then plug it in back to check if the app starts working fine. Could you try to do it?
yes
Is everything clear with the provided instruction?
yes
Please, plug your TV back into the wall socket.
ok
Could you tell me what service you were using with your Roku TV?
And what service was having issues with audio?
paramount plus
Could you tell me if all shows do not have audio using Paramount+?
they all have audio i have no picture on some shows not all, as i am trying to watch so help me todd no picture but when i press fast foward i can see the picture going in the frames then i press play and only have audio again
Let us try to reinstall the Paramount+ app to refresh the app.
- Press Home on your Roku remote.
- Select Streaming Channels to open the Channel Store.
- Locate the Paramount+ you wish to remove and press OK on your remote.
- Select Remove channel and confirm the selection when prompted.
it now says add channel
Please, tap on it
You need to find a Paramount+ app to install it again.
done
And now, please, Open the Paramount+ app
You will see a Sign in button then, Tap on it and then enter your email linked to your Paramount+ account and password
it says go to channel i
Could you tell me the full-text message?
it is saying go to channel do i click on it
Yes, please
it is showing my prfile icon
Could you tap on it and clarify if you are logged into your account?
yes i am
Could you try to use your Paramount+ service to check if the issue is gone?
still no picture only audio
Could you try to change the show?
east new york only audio
One of the ways to solve it is to reset your Roku device, Let us try it?
I mean TV to reset.
It would reset it to default settings. It would make it as your TV was at first use.
- Press Home on your Roku remote. Scroll and select Settings.
- Select System. Select Advanced system settings
- Select Factory reset.
- If you have a Roku TV, select Factory reset everything.
- Follow the on-screen instructions.
And please keep me posted.
ok iam starting to reset
it is done
What is the result?
it rebootred
Got it!
Could you please check if the issue persists?
that did it, thanks
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
no, that was easy huh
Got you!
Thank you for choosing our service!
If you have any additional questions, don't hesitate to contact us anytime. Have a nice one!
thanks
You are welcome!
Thank you for rating my performance!
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