
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****

Nice to meet you, *****!
Could you please tell me when and how did the problem occur?
Could you please tell me when and how did the problem occur?
Customer Reply
I have started getting this problem 2 weeks ago

What troubleshooting have you done so far?
Customer Reply
Don't know what to do

Don`t worry! I will do my best in order to help you
Do you have this problem only with calls from WhatsApp or with other apps, general calls too?

Do you have this problem only with calls from WhatsApp or with other apps, general calls too?

Customer Reply
Only what's app

Appreciate it!
When enabled, Do Not Disturb will mute all incoming cellular calls and other third-party apps. If WhatsApp calls aren’t ringing when your phone is locked, check that ‘Do Not Disturb’ isn’t active. You’d find the ‘Do Not Disturb’ option in the Sound section of your Android Settings menu. Go to Settings > Sound > Do Not Disturb and tap the ‘Turn Off Now’ button.
When enabled, Do Not Disturb will mute all incoming cellular calls and other third-party apps. If WhatsApp calls aren’t ringing when your phone is locked, check that ‘Do Not Disturb’ isn’t active. You’d find the ‘Do Not Disturb’ option in the Sound section of your Android Settings menu. Go to Settings > Sound > Do Not Disturb and tap the ‘Turn Off Now’ button.
Customer Reply
Do not disturb is already off

Great!
Please, check your ring in WhatsApp
Please, check your ring in WhatsApp
Customer Reply
How do ido that

You need to ask to call somebody and check if you have a ringing tone for incoming call in order to know if this instruction helps you
And tell me the result
And tell me the result
Customer Reply
What you mean,do you want soms one to make video call

Yes, I mean in order to know if your issue is already resolved with WhatsApp or not
Customer Reply
I have tried video calling my phone from my wife's phone which is right beside me it worked ok

Do you have any additional questions I can help you with?
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