Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Could you please tell me when and how did the problem occur?
I have started getting this problem 2 weeks ago
What troubleshooting have you done so far?
Don't know what to do
Don`t worry! I will do my best in order to help you
Do you have this problem only with calls from WhatsApp or with other apps, general calls too?
Only what's app
Appreciate it!
When enabled, Do Not Disturb will mute all incoming cellular calls and other third-party apps. If WhatsApp calls aren’t ringing when your phone is locked, check that ‘Do Not Disturb’ isn’t active. You’d find the ‘Do Not Disturb’ option in the Sound section of your Android Settings menu. Go to Settings > Sound > Do Not Disturb and tap the ‘Turn Off Now’ button.
Do not disturb is already off
Great!
Please, check your ring in WhatsApp
How do ido that
You need to ask to call somebody and check if you have a ringing tone for incoming call in order to know if this instruction helps you
And tell me the result
What you mean,do you want soms one to make video call
Yes, I mean in order to know if your issue is already resolved with WhatsApp or not
I have tried video calling my phone from my wife's phone which is right beside me it worked ok
Do you have any additional questions I can help you with?
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