Updated: March 16, 2023
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by Judi Perez
Tech Expert & Writer
589 resolved issues

I am not getting any ringing tone for what's app video in coming calls

I have samsang galaxy a20e.

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Could you please tell me when and how did the problem occur?

Customer Replay

I have started getting this problem 2 weeks ago

What troubleshooting have you done so far?

Customer Replay

Don't know what to do

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Don`t worry! I will do my best in order to help you
Do you have this problem only with calls from WhatsApp or with other apps, general calls too?


Customer Replay

Only what's app

Appreciate it!
When enabled, Do Not Disturb will mute all incoming cellular calls and other third-party apps. If WhatsApp calls aren’t ringing when your phone is locked, check that ‘Do Not Disturb’ isn’t active. You’d find the ‘Do Not Disturb’ option in the Sound section of your Android Settings menu. Go to Settings > Sound > Do Not Disturb and tap the ‘Turn Off Now’ button.

Customer Replay

Do not disturb is already off

Please, check your ring in WhatsApp

Customer Replay

How do ido that

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You need to ask to call somebody and check if you have a ringing tone for incoming call in order to know if this instruction helps you
And tell me the result

Customer Replay

What you mean,do you want soms one to make video call

Yes, I mean in order to know if your issue is already resolved with WhatsApp or not

Customer Replay

I have tried video calling my phone from my wife's phone which is right beside me it worked ok

Do you have any additional questions I can help you with?

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