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*****
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Please describe your request with as many details as possible for me to get the whole picture of the situation.
Likewise
So I have a Facebook business page. The automated messages, will not change.
I keep receiving, old automated responses.
Okay, got it.
To turn off instant reply:
From your Feed, click a flag icon in the left menu.
Click a Page to go to it.
In the left menu below Meta Business Suite, click Inbox.
At the top, click Automations.
Scroll down to Your automations, then click next to an automated message to turn it on or off.
One moment
Take your time.
Done
Okay, is the problem solved now?
No
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Look, at the difference
No difference, yes?
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Whats the go
So I have a Facebook business page. The automated messages, will not change.
I keep receiving, old automated responses.
I got you.
In the following messages, I will provide you with step-by-step instructions. I would be grateful if you could tell me when you complete every step.
ok, All good.
Log into Facebook, then click your profile photo in the top right.
yes
Click See all Profiles, then select the Page you want to switch into.
yes
At the top right of your Feed, click the "Messages" icon.
yes
In the left menu below Meta Business Suite, click Inbox.
yes
At the top, click Automations.
Automated responses ?
Yes.
Yes
Scroll down to Your automation, then click next to an automated message to turn it on or off.
They have been switched off.
It means that you've turned it off in our previous conversation.
You won't receive automated messages anymore.
Yes
though, i would like them to be on.
With the questions i have added.
I got you.
Is there anything else I can do for you today?
yes, my original inquiry
Look at the pervious, Photos i have supplied.
the questions that are in automated text box, are not the same questions that appears in the messenger app.
Don't you think that the automated questions will appear after the greetings?
May I ask you to click "Hello" and check if they appear?
Nothing is appearing.
After i say hello.
there is no response
Alright.
Could you delete the questions and then add them again In the settings?
Yeah i have, Done that.
Let's try to perform it together.
Please, follow the instructions below:
yes, That has been done.
Please, do this again.
Do you have the same issue on Instagram?
The only way to access this is through meta business
Okay.
Please, check my last question.
it wont give me access, in general page settings
Yes also Instagram
it has added the new questions in the msger app, though not the others
I've opened your Instagram, and here's what your customers see:
Isn't it correct?
yes that is correct
Though i dont see it on my other accounts.
can you please check facebook
msgner
& can you send a message
Here's what I got on Facebook:
Unfortunately, I can't send you a message.
But I don't think you have to worry. Everything is fine.
ok
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