Created: November 3, 2022

I am having problems with my automated messages

Last Edit: November 3, 2022
Judi Perez
Judi Perez Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Judi Perez
Judi Perez Tech Expert & Writer
Nice to meet you, *****!
Please describe your request with as many details as possible for me to get the whole picture of the situation.
Customer Reply
Likewise
So I have a Facebook business page. The automated messages, will not change.
I keep receiving, old automated responses.
Judi Perez
Judi Perez Tech Expert & Writer
Okay, got it.
To turn off instant reply:
From your Feed, click a flag icon in the left menu.
Click a Page to go to it.
In the left menu below Meta Business Suite, click Inbox.
At the top, click Automations.
Scroll down to Your automations, then click next to an automated message to turn it on or off.
Customer Reply
One moment
Judi Perez
Judi Perez Tech Expert & Writer
Take your time.
Customer Reply
Done
Judi Perez
Judi Perez Tech Expert & Writer
Okay, is the problem solved now?
Customer Reply
No
Visitor uploaded:Image.jpeg
Type: image/jpeg
Size: 240173
Look, at the difference
Judi Perez
Judi Perez Tech Expert & Writer
No difference, yes?
Customer Reply
Visitor uploaded: Image.png
Type: image/png
Size: 399379
Judi Perez
Judi Perez Tech Expert & Writer
Whats the go
So I have a Facebook business page. The automated messages, will not change.
I keep receiving, old automated responses.
Customer Reply
I got you.
In the following messages, I will provide you with step-by-step instructions. I would be grateful if you could tell me when you complete every step.
Judi Perez
Judi Perez Tech Expert & Writer
ok, All good.
Customer Reply
Log into Facebook, then click your profile photo in the top right.
Judi Perez
Judi Perez Tech Expert & Writer
yes
Customer Reply
Click See all Profiles, then select the Page you want to switch into.
Judi Perez
Judi Perez Tech Expert & Writer
yes
Customer Reply
At the top right of your Feed, click the "Messages" icon.
Judi Perez
Judi Perez Tech Expert & Writer
yes
Customer Reply
In the left menu below Meta Business Suite, click Inbox.
Judi Perez
Judi Perez Tech Expert & Writer
yes
Customer Reply
At the top, click Automations.
Judi Perez
Judi Perez Tech Expert & Writer
Automated responses ?
Customer Reply
Yes.
Judi Perez
Judi Perez Tech Expert & Writer
Yes
Scroll down to Your automation, then click next to an automated message to turn it on or off.
Customer Reply
They have been switched off.
Judi Perez
Judi Perez Tech Expert & Writer
It means that you've turned it off in our previous conversation.
You won't receive automated messages anymore.
Customer Reply
Yes
though, i would like them to be on.
With the questions i have added.
Judi Perez
Judi Perez Tech Expert & Writer
I got you.
Is there anything else I can do for you today?
Customer Reply
yes, my original inquiry
Look at the pervious, Photos i have supplied.
the questions that are in automated text box, are not the same questions that appears in the messenger app.
Judi Perez
Judi Perez Tech Expert & Writer
Don't you think that the automated questions will appear after the greetings?
May I ask you to click "Hello" and check if they appear?
Customer Reply
Nothing is appearing.
After i say hello.
there is no response
Judi Perez
Judi Perez Tech Expert & Writer
Alright.
Could you delete the questions and then add them again In the settings?
Customer Reply
Yeah i have, Done that.
Judi Perez
Judi Perez Tech Expert & Writer
Let's try to perform it together.
Please, follow the instructions below:
1. Go to your page’s General Settings and select Messaging.
2. Scroll down and select Set up automated responses.
3. Click on Instant Reply.
4. Press edit to customize your message.
5. Make sure Messenger is checked off under Platform. You can also select Instagram to use an Instant Reply there, too.
Customer Reply
yes, That has been done.
Judi Perez
Judi Perez Tech Expert & Writer
Please, do this again.
Do you have the same issue on Instagram?
Customer Reply
The only way to access this is through meta business
Judi Perez
Judi Perez Tech Expert & Writer
Okay.
Please, check my last question.
Customer Reply
it wont give me access, in general page settings
Yes also Instagram
it has added the new questions in the msger app, though not the others
Judi Perez
Judi Perez Tech Expert & Writer
I've opened your Instagram, and here's what your customers see:

Isn't it correct?
Customer Reply
yes that is correct
Though i dont see it on my other accounts.
can you please check facebook
msgner
& can you send a message
Judi Perez
Judi Perez Tech Expert & Writer
Here's what I got on Facebook:

Unfortunately, I can't send you a message.
But I don't think you have to worry. Everything is fine.
Customer Reply
ok