Created: November 3, 2022

I am getting an error when trying to create a custom audience

Last Edit: November 3, 2022
Samanta Jones
Samanta Jones Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Samanta Jones
Samanta Jones Tech Expert & Writer
Nice to meet you, *****!
FB ads, correct?
Customer Reply
yes. sorry
Samanta Jones
Samanta Jones Tech Expert & Writer
Ok, what type of error do you get?
Customer Reply
I am starting in either Meta Business Suite or Ad Manager from my business profile...then when I select auidence it sends me to my ads manager in my personal profile. then says I need to connect to a business. when I do that it says "cant connect....
taking a screenshot now...
Samanta Jones
Samanta Jones Tech Expert & Writer
Ok, I'll wait for it there!
Customer Reply
Visitor uploaded: Image.png
Type: image/png
Size: 48365
Samanta Jones
Samanta Jones Tech Expert & Writer
Got it
Ok, to solve this problem you need to create a new Ad Account in your Business Manager.
There are no other fixes from FB right now. It's a common issue, but the only way to solve it - create a new Ad Account
Click here to do it - https://business.facebook.com/settings/ad-accounts
Customer Reply
new ad account within which profile?
Samanta Jones
Samanta Jones Tech Expert & Writer
Your Business profile
Then try to connect again, the problem should be fixed
Keep me posted.
Customer Reply
I set up the account. and now it says I cant create a custom audience until several weeks of following policies.
Visitor uploaded: Image.png
Type: image/png
Size: 87962
Samanta Jones
Samanta Jones Tech Expert & Writer
In that case, all you can do is wait a week or two before Facebook will take off this limit
Usually, one week is enough for them
Customer Reply
thanks for your help.
Samanta Jones
Samanta Jones Tech Expert & Writer
You too!
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
Customer Reply
should i use ad manager from the business profile page or from the new meta business suite?
Samanta Jones
Samanta Jones Tech Expert & Writer
I recommend using it from the meta business suite. But in fact, they are almost identical
So, you can choose what is more comfortable for you
Customer Reply
ok thanks.
Samanta Jones
Samanta Jones Tech Expert & Writer
I am so pleased to see your issue got resolved!