Updated: March 22, 2023
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I alll of a sudden can't make calls or text on my phone.

Hello, thank you for using Howly.
Could you please tell me when did the problem occur?

Customer Replay

Within the last 24 hours

What troubleshooting have you done so far?

Customer Replay

None. Couldn't figure out where to start

Got it
What error do you see when you try to call or text someone? Does it say there is "no connection"?

Customer Replay

No. If I try to call someone it goes straight to Call Ended. If I try to text if just keeps trying to send but doen't go through

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I see.
Okay, let us start with toggling airplane mode

  1. Tap Airplane mode to turn it on
  2. Wait for 10-15 seconds
  3. Tap it again to turn it off
  4. Try to make your call again to see if this solved your problem.

Is everything clear with the provided instruction?

Customer Replay

Yes. It's working now. Thank you so much!!

I’m glad I was able to get that sorted out for you. Before you go, is there anything else I can assist you with today?

Customer Replay

No. Thank you.

Thank you for choosing our service!
If you have any additional questions, don't hesitate to contact us anytime. Have a nice one!

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