Hello, thank you for using Howly.
When do you see this error?
Outlook express blocked
When you are trying to send, right?
No ,not responding when I log in
What troubleshooting have you done so far?
Simply tied more than once
Are you trying to log into via phone?
Yes, but emails on phone are working
Oh, I got you, so please tell me if your PC is on Windows?
Yes it is and It won't get me past switching it on
Please elaborate on it.
Don't think I paid any account, it had two years when bought. Think that mY have expired
Please tell me what browser do you use on PC?
Google v. Occasionally microsoft
Got you, please turn on the PC and open the browser.
When I use it a landscape pops up and request for login number Cursers there but no pin request
Do you mean Microsoft account?
So you get error when try to log into Microsoft?
Let's try to reset the password.
Please follow the instruction below to reset your Microsoft account password:
Goodness me Laptop has suddenly switched on
Just checking emails browaer etc before I leave you. Now all working
Many thanks, obviously everything has been down for over 4h.
Glad to hear that! It's a pleasure to help you!
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