Hello, thank you for using Howly.
Are you logged in to your Apple ID account on any device right now?
im on my phone right now
Ok, are you logged in to your Apple ID there?
so no not logged in to Apple ID
Got it
Do you have access to the email linked to your Apple ID account?
yes
Great!
In that case, to reset your Apple ID password:
After that, choose to answer your security questions, get an email, and follow the onscreen steps to reset your password.
And let me know if any of the steps are not quite clear.
I'll be happy to clarify them for you!
Am trying but it’s not recognizing my Apple ID or even my name
Tell me, please, the email address and the phone number that are connected to your Apple ID
*****@gmail.com
Thank you!
I`ve checked the information and your email address is recognized
So, please, try the instruction on how to reset your Apple ID password one more time:
All good success thank you so much
Great! Have you already reset the password?
Yes thank you
I’m glad I was able to get that sorted out for you. Before you go, is there anything else I can assist you with today?
That’s it for today
thanks again 😊
No problem! It was glad to chat with you 🌷
Please feel free to contact us at any time. We'll be happy to help you. Have a nice one!
👍🏻
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