Updated: March 26, 2023
Was it helpful?
by Vlad Shvets
Tech Expert & Writer
582 resolved issues

How do I reset my Apple ID password I have forgotten my old one

Hello, thank you for using Howly.
Are you logged in to your Apple ID account on any device right now?


Customer Replay

im on my phone right now

Ok, are you logged in to your Apple ID there?

Customer Replay

so no not logged in to Apple ID

Got it
Do you have access to the email linked to your Apple ID account?

Customer Replay


banner 3

In that case, to reset your Apple ID password:

  1. Go to iforgot.apple.com
  2. Enter your Apple ID.
  3. Select the option to reset your password, then choose Continue.

After that, choose to answer your security questions, get an email, and follow the onscreen steps to reset your password.
And let me know if any of the steps are not quite clear.
I'll be happy to clarify them for you!

Customer Replay

Am trying but it’s not recognizing my Apple ID or even my name

Tell me, please, the email address and the phone number that are connected to your Apple ID

Customer Replay


Thank you!
I`ve checked the information and your email address is recognized
So, please, try the instruction on how to reset your Apple ID password one more time:

  1. Go to iforgot.apple.com
  2. Enter *****@gmail.com and tap Continue
  3. Then enter ***** and tap Continue and tell me what you see there
Customer Replay

All good success thank you so much

banner 6

Great! Have you already reset the password?

Customer Replay

Yes thank you

I’m glad I was able to get that sorted out for you. Before you go, is there anything else I can assist you with today?

Customer Replay

That’s it for today
thanks again 😊

No problem! It was glad to chat with you 🌷
Please feel free to contact us at any time. We'll be happy to help you. Have a nice one!

Customer Replay


banner 9
Get answers until you're satisfied
14 verified experts are online now
Expert's Assistant
Ask your question here
Share on:
Copy to clipbord
Was it helpful?
Howly expert is ready to help you with your iOS problem

No comments yet...

What about starting a discussion? Be the first to share your thoughts!

Write a comment

We use cookies to improve your browsing experience on our site, show personalized content and targeted ads, and analyze site traffic.
More info