Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
Could you please clarify, what you mean by saying that it's disappeared?
Could you please clarify, what you mean by saying that it's disappeared?
Customer Reply
If I try to sign in to the account it says it does not exist
I see
Could you please tell me when and how did the problem occur?
Could you please tell me when and how did the problem occur?
Customer Reply
It's an old account I thought I had deleted it. If I try to recreate it, it says it's taken. when I type it in it says it doesn't exist
I see
Customer Reply
So it is in my phone and I cant delete it
So the problem is that you want to delete it on your phone, right?
Customer Reply
yes
Could you please tell me the model of your phone?
Customer Reply
galaxy s20 5G
Thank you!
Please, follow these steps:
1. Head into your Settings > Accounts and backup
2. Select Manage Accounts
3. Tap on the Google Account you would like to remove
4. You will then need to select and reconfirm your action by tapping on Remove Account
Please, follow these steps:
1. Head into your Settings > Accounts and backup
2. Select Manage Accounts
3. Tap on the Google Account you would like to remove
4. You will then need to select and reconfirm your action by tapping on Remove Account
Customer Reply
I tried that but it wants the password to the account and it is lost
Got it
Could you please provide me with the email address of that account?
Could you please provide me with the email address of that account?
Customer Reply
*****@gmail.com
Thank you!
Could you please clarify where you see that account? Only in settings?
Could you please clarify where you see that account? Only in settings?
Customer Reply
Yes
I see
Customer Reply
It says it is linked to a Samsung account but it is not
Could you please send me a photo of that message?
To attach your screenshot to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have to choose an image and confirm sending.
Also, you can send it to me via email help@howly.com
To attach your screenshot to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have to choose an image and confirm sending.
Also, you can send it to me via email help@howly.com
Customer Reply
It is at tmobil right now.
we are trying to restore the phone to its original state
It won't let us till that account is removed from the phone
we are trying to restore the phone to its original state
It won't let us till that account is removed from the phone
Oh, so you want to erase all data from your phone, right?
Customer Reply
yes so I can trade it in. T-Mobil can't erase all the data
Got it
Customer Reply
I am going back to the store at 1:30 to see if they have had any luck
Got it
Could you please clarify, when you're trying to erase data from your phone it's asking for the password from this account, right?
Could you please clarify, when you're trying to erase data from your phone it's asking for the password from this account, right?
Customer Reply
yes
Got it
You can follow these steps in order to erase your phone
1. Turn off your Samsung mobile.
2. Hold down the Power Button + Volume Up Button
3. When you see the logo, release all the Buttons.
4. Next, You will see the Android exclamation mark.
5. While holding down the Power button, press and release the Volume Up Button.
6. Next, select wipe data/factory reset option, By using Volume Buttons and confirm with Power Button.
7. Next, select the “Yes–delete all user data” option, By using Volume Buttons and confirm with power Button.
8. Finally, Select Option Reboot System.
You can follow these steps in order to erase your phone
1. Turn off your Samsung mobile.
2. Hold down the Power Button + Volume Up Button
3. When you see the logo, release all the Buttons.
4. Next, You will see the Android exclamation mark.
5. While holding down the Power button, press and release the Volume Up Button.
6. Next, select wipe data/factory reset option, By using Volume Buttons and confirm with Power Button.
7. Next, select the “Yes–delete all user data” option, By using Volume Buttons and confirm with power Button.
8. Finally, Select Option Reboot System.
Customer Reply
ok, I will give that a try
Got it
Is there anything else I can do for you today?
Is there anything else I can do for you today?
Customer Reply
THAT IS IT, THANK YOU
You're welcome!
Please feel free to contact us at any time. We'll be happy to help you. Have a nice one!
Please feel free to contact us at any time. We'll be happy to help you. Have a nice one!
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