Updated: March 30, 2023
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by Samanta Jones
Tech Expert & Writer
498 resolved issues

Found unrecognized transaction from Uber

Three transactions I never purchased.

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Is it a pending transaction?

Customer Replay


A pending unrecognised charge may be an authorisation hold. We issue authorisation holds as a way to better protect against fraud that may result from unauthorised card usage. All authorisation holds are cancelled within a few business days, some bank may take longer.
It usually takes 3-10 business days after the charge goes through. It may sometimes take longer than that depending on your bank’s processing times or policy.

Customer Replay

Wait but it’s almost double charge because I can see each transactions when I use Uber


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Sometimes, an authorization hold doesn’t get processed at the same speed as the actual charge, making it appear as though you were charged twice. This does not mean you were charged twice. This is because when you first placed the order, we put a temporary charge, which acts as a “hold”, with your payment method.
If your order was canceled, the temporary authorization hold should reverse within a few business days.

Customer Replay

Ahhh ok
so it will be back

Yes, correct.
Is there anything else I can do for you today?

Customer Replay

Ok thanks good to know

Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime.

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