Created: December 10, 2022

Found unrecognized translation from Uber

Three transactions I never purchased.
Last Edit: January 6, 2023
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Samanta Jones
Samanta Jones Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Samanta Jones
Samanta Jones Tech Expert & Writer
Nice to meet you, *****!
Is it a pending transaction?
Customer Reply
yes
Samanta Jones
Samanta Jones Tech Expert & Writer
A pending unrecognised charge may be an authorisation hold. We issue authorisation holds as a way to better protect against fraud that may result from unauthorised card usage. All authorisation holds are cancelled within a few business days, some bank may take longer.
It usually takes 3-10 business days after the charge goes through. It may sometimes take longer than that depending on your bank’s processing times or policy.
Customer Reply
Wait but it’s almost double charge because I can see each transactions when I use Uber
Samanta Jones
Samanta Jones Tech Expert & Writer
Sometimes, an authorization hold doesn’t get processed at the same speed as the actual charge, making it appear as though you were charged twice. This does not mean you were charged twice. This is because when you first placed the order, we put a temporary charge, which acts as a “hold”, with your payment method.
If your order was canceled, the temporary authorization hold should reverse within a few business days.
Customer Reply
Ahhh ok
so it will be back
Samanta Jones
Samanta Jones Tech Expert & Writer
Yes, correct.
Is there anything else I can do for you today?
Customer Reply
Ok thanks good to know
Samanta Jones
Samanta Jones Tech Expert & Writer
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime.

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