
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****

Nice to meet you, *****!
Could you please clarify - have you forgotten the password from your wi-fi router?
Could you please clarify - have you forgotten the password from your wi-fi router?
Customer Reply
Yes

Can you please specify both the brand and the model of your router?
Customer Reply
Samsung Android

I see you told me about your phone, but please tell me the brand and the model of your router
Customer Reply
Model: Blade A7S 2020-T
SUMSUNG
SUMSUNG

I see you provided with me the brand and the model of your phone but not a modem/router
Customer Reply
CAN NOT REMEMBER PASSWORD

You can't connect to wireless internet from your phone because you forgot the password from wi-fi hotspot, am I correct?
Customer Reply
CORRECT

Thank you. Wireless internet comes from a router
That's why I need to know if you have this device near you
Let me know please
That's why I need to know if you have this device near you
Let me know please
Customer Reply
YES I have

Please take a look at it and let me know what's the brand and the model of wi-fi router
Also it may have a label on it
The password may be printed on that label
Also it may have a label on it
The password may be printed on that label

Thank you!
Could you please check if it has a label where the password could be printed
Let me know then please
Could you please check if it has a label where the password could be printed
Let me know then please
Customer Reply
Yes has password Thankyou so much

Good to hear, *****! Please check if the password works
Customer Reply
Please just wait a minute Thankyou

Sure, take your time
Customer Reply
Yes Thankyou so much for your help 😊

Great to hear!
Customer Reply
Thanks again 😘

I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
Customer Reply
No Thanks

Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!
We are available 24/7, you can refer your questions anytime. Have a nice one!
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