Updated: March 23, 2023
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by Anton Khomyk
Tech Expert & Writer
993 resolved issues

Every time I try To switch my tablet on it goes straight off again why

Hello, thank you for using Howly.
Can you please specify both the brand and the model of your device?

Customer Replay

Samsung tablet 7 .Samsung mobile


Thank you very much!
Could you please tell me when and how the problem occur?

Customer Replay

Sunday just gone it just switched off

I see
What troubleshooting have you done so far?

Customer Replay

No I don't think it could be that,I have look at my broadband connection and it's OK

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I see
In this case, you should do a factory reset.
Please follow the instructions:

  1. Ensure the device is powered off.
  2. Press and hold the Power / Side and Volume Up buttons until the Android Recovery screen appears then release both buttons. A blue screen with 'Installing system update' may display, followed by a screen with 'No command'; continue to wait until the recovery screen appears.
  3. From the Android Recovery screen, select Wipe data/factory reset.
    Use the Volume buttons to cycle through available options and the Power / Side button to select.
  4. Select Factory data reset.
    Allow several seconds for the factory data reset to complete.
  5. Select Reboot system now.
    Allow several minutes for the reboot process to complete.
    If applicable, set up your device.

Let me know when it's done

Customer Replay

That's done it thanks so much for your help and I hope you stay well in the future 😀

Thank you so much, *****!
If you have any additional questions, don't hesitate to contact us anytime. Have a nice one!

Customer Replay


Please feel free to contact us at any time. We'll be happy to help you.

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