Updated: March 16, 2023
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Every time I log into Keeper in order to add a folder or a file it asks me to log out and log back in

So I’ve completed this process no less than 10 times and no matter how often I go through the recommended process in order to be able to add files it tells me yet again to log out and log back in so it’s just not working

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Can you please specify both the brand and the model of your mobile phone that you are using for Keeper?

Customer Replay

iPhone 12 pro


Thank you for the clarification!
In this case, you need to switch the autofill on, please follow these instructions:
Open your device's Settings App.
Tap on Passwords.
Tap on AutoFill Passwords.
Ensure AutoFill Passwords is toggled "ON" then select Keeper.
And please keep me posted.

Customer Replay

Ok please hold on then. I will report…

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Please take your time!

Customer Replay

I’ve followed the recommended process and when I got to the last step apparently seeing is that auto fill was selected but “keeper” was not checked. So I have no checked it and asking you how to proceed

Thank you for the details!
Please ensure AutoFill Passwords is toggled "ON" and then select Keeper.
Please let me know once it's done.

Customer Replay

I haven’t tried to add any info to keeper yet. Just gonna wait for your instructions

Customer Replay

“Please ensure AutoFill Passwords is toggled "ON" then select Keeper.”
I have done this

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Once these steps are completed, you will see the Passwords button appear above the keyboard when logging into an app or website. Tapping the Passwords button will open KeeperFill.

Customer Replay

ill try

And please keep me updated.

Customer Replay

will do

Customer Replay

OK, I have followed and completed the process as suggested and Keeper is now allowing me to edit add or delete information at this point. I hope that it will remain this way. I guess I can’t help it be curious as to why this problem occurred in the first place

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Well done, *****! I hope everything will be ok
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?

Customer Replay

Well, just to help me understand how this happened in the first place and how I might prevent it from happening again.

It could be if you have updated the OS of your device or change settings, so if have already followed this instruction, so everything will be ok and I hope that it will be this way, *****😊

Customer Replay

OK, thank you for that explanation. I hope as I upgrade iOS again that this will not happen again. I have upgraded numerous times without this problem so hopefully, it will be solved now and stay that way. Thank you very much for your help

You`re welcome, *****! I am happy that your issue has already been resolved:)

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