Updated: June 11, 2023
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by Vitalii Yovko
Tech Expert & Writer
648 resolved issues

Can you help to recover hacked insta account ?

Short summary:

  1. Open the Instagram app on your mobile device.
  2. From the login screen, tap on "Forgotten password?".
  3. Enter your Instagram username and tap "Next".
  4. On the next screen, tap "Can't reset your password?".
  5. Choose the option "Try another way".
  6. Select "My account was hacked" as the reason.
  7. If you have photos of yourself on your profile, you may be asked to provide an email address for contact.
  8. Follow the instructions to take a video selfie, turning your head in different directions to confirm your identity.
  9. Once you submit the video, you will receive an email from Instagram at the secure email address you provided.
  10. Wait for Instagram's response, which usually takes 3-4 business days.
  11. In the email, you will receive further instructions to restore access to your account.
  12. Follow the instructions provided in the email to regain control of your account.
  13. Keep in mind to check your email folders, including spam, junk, and social media folders, for any emails from Instagram (from security@mail.instagram.com).
  14. Be patient and wait for Instagram's response, as the verification process may take some time.
  15. Once you regain access to your account, change your password to a strong and unique one.
  16. Consider enabling two-factor authentication for added security.
author

Hello, thank you for using Howly, my name is Vitalii. I’ll be happy to help you out! May I ask your name?

Customer Replay

Hi this is *****

author

Nice to meet you, *****!

Customer Replay

Nice to meet you Vitalii...
I think my insta account got hacked

image

author

Why do you think your account was hacked?

Customer Replay

Well..it was asking me for phone number to send verification code and verification code never comes via text
i am going nuts ...

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Customer Replay

***** is my usertname

author

Thank you

Customer Replay

ok what do you think it is ?

author

When you try to reset your password, you get nothing in your email?

Customer Replay

meaning ? saying is it hacked ? no
I got link , i set new password but still asking phone number to send verification code but does not go thru

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author
Top answer

Got it!

  1. From the login screen inside the Instagram app, tap "Forgotten password?". Select your Username, put it in the field, then tap Next.
  2. After that you'll see a screen with a linked email and phone number, but you need to tap "Can't reset your password?".
  3. On the following screen please choose the option "Try another way".
  4. Then pick "My account was hacked". After that, you will be asked a question if you have photos of yourself in your profile.
  5. Enter any e-mail address you have access to so Instagram can contact you
  6. The next part: If you request support for an account with photos of you, you'll be asked to take a video selfie of you turning your head in different directions to help Instagram check that you’re a real person and confirm your identity.
  7. Once you submit the video selfie to help verify your identity, you’ll receive an email from Instagram at the secure email address you provided. This video is needed to ensure you are a real person and that you are who you say you are.
  8. Keep in mind that the video you submit will never be visible on Instagram and will be deleted within 30 days.
Customer Replay

wow wait let me see if I can do

author

Ok
I`ll be here

Customer Replay

it does not even let me get out of confirm your phone number screen ..let me see

Customer Replay

it does not let me get out of it
maybe i shold try by computer web ?
it does not work

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author

You need to do it from your phone, because you will be asked to make a video

Customer Replay

ok let me see again
how can i go to login screen tough ...it does not work , it keeps bringing phone screen

author

You can't access the app

Customer Replay

i am ...looks like I signed in .,..let me sign out then ?
but nothing else shows other than my profile picture

author

Were you able to log in to your account?

Customer Replay

yes I am in the account ...only my photo shows , no followers no followings , no posts nothing
should i log out ?

author

What's the name of your Instagram profile right now?

Customer Replay

*****

author

Thank you
Could you please try logging out of your account and logging back in?

Customer Replay

ok

author

I`ll be here

Customer Replay

ayy ...how was I doing that ?
i found it never mind

Customer Replay

it does not let me in now ..it says error ..hold on
now it does wait

Customer Replay

it says there is a problem with request again
should i ask for forgot password thing ?

Customer Replay

cant reset your password ?

Customer Replay

ok I am picking my account hacked

author
Top answer
  1. From the login screen inside the Instagram app, tap "Forgotten password?". Select your Username, put it in the field, then tap Next.
  2. After that, you'll see a screen with a linked email and phone number, but you need to tap "Can't reset your password?".
  3. On the following screen please choose the option "Try another way".
  4. Then pick "My account was hacked". After that, you will be asked a question if you have photos of yourself in your profile.
  5. Enter any e-mail address you have access to so Instagram can contact you
  6. If you request support for an account with photos of you, you'll be asked to take a video selfie of you turning your head in different directions to help Instagram check that you’re a real person and confirm your identity.
  7. Once you submit the video selfie to help verify your identity, you’ll receive an email from Instagram at the secure email address you provided. This video is needed to ensure you are a real person and that you are who you say you are.
Customer Replay

okdoing it

author

Thank you

Customer Replay

i am at selfie :)

Customer Replay

ok video selfi complete

Customer Replay

now what ?

author

Now you will have to wait for the letter

Customer Replay

ayy it says it will take 3-4 days :(
i got the email
Do they fully recover the account ?

author

What letter did you receive?

Customer Replay

Thanks for submitting your selfie video. We received this information and it's pending review. You can expect to hear from us within 3-4 business day.
Thanks,
The Instagram Team
email

author

In fact, verification is very often much faster

Customer Replay

ok , so i guess once I receive another email , it goes back to normal ? is this what it is ?

author

You will receive an instruction and you can restore access

Customer Replay

i see ...thank you so much
I was going bananas ...i guess this is hacking right ?

author

Yes, your account may have been hacked

Customer Replay

ok thanks a lot have a great night

author

Same to you!
Please feel free to contact us at any time. We'll be happy to help you.

Customer Replay

ok sure will do , I saved your link :)

Customer Replay

I got message from Insta sayig tat my information confirmed and sent me a link for reset password but again phone code issue ...I am not getting a code

author

Do you have options to try another way there?

Customer Replay

No, it does not give anything

author

If your contact information was changed by a hacker, you had to receive an email from Instagram with the "secure your account" option.

  • So, you need to visit your mailbox and find a letter first.
  • Please, check all your folders, including spam, junk, social media, etc.
  • Please note, that a letter should be sent from security@mail.instagram.com
Customer Replay

It takes me directly to phone code place

author

Please, check your email inbox for that letter

Customer Replay

I checked everything but let me check one more time

Customer Replay

But the email that come back was from Insta security mail service - where they were confirming my identity
let me check one more time

Customer Replay

HI, no email
I got one this morning confirming my identity after I submit video yesterday

Customer Replay

ok ...can we figure out to text this code via email instead of phone maybe ?
not sure how to do that

author

Tap “I can't access this email or phone number below Send security code”, then follow the on-screen instructions.

Customer Replay

where do I do that ?
Because it opens screen to enter phone number and next screen is the verification code
how do I get there ?

author
  1. From the login screen inside the Instagram app, tap "Forgotten password?". Select your Username, put it in the field, then tap Next.
  2. After that you'll see a screen with a linked email and phone number
Customer Replay

Also one more stupid maybe question...what if I give my work cell phone # ? would they send it there /

author

Yes, the code would be sent to that phone

Customer Replay

ayy now i logged out to get to log in page and it does not get back in
let me try again

Customer Replay

give me a minute

author

Sure
Take your time

Customer Replay

Does not work ...Let me get my work cell and try

author

Ok
Are you able to get it now?

Customer Replay

ahhh ..not work cell does not work password ...i guess I have some sort of electronic curse

author

You can't get a code to your work cell phone?

Customer Replay

no work cell is locked now
not because of insta
because of my stupideness ...dont recall passcode

author

Are you able to unlock it?

Customer Replay

no ...i have a favor...
can we give your cell phone and see if you will get code ?
oh wait I opened
remembered :)

author

Is it ok now?

Customer Replay

i am trying lets see
wow received the code there

author

Great!
Try to log in to your instagram now

Customer Replay

i will

author

Let me know about the results

Customer Replay

ok

Customer Replay

oh hallelujah ! It is back in business thank God
Thank you so so much

author

Nice to hear that!
Maybe you have any other questions?

Customer Replay

no thank you ...Have a lovely day

author

You too!
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime.

Customer Replay

thanks a lot

author

You're welcome!

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3 comments
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process is taking too long
Lily7
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lost all my followers, not cool...
ByteBandit777!
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great job, howly! 👍

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