Hello, thank you for using Howly, my name is Vitalii. I’ll be happy to help you out! May I ask your name?
Hi this is *****
Nice to meet you, *****!
Nice to meet you Vitalii...
I think my insta account got hacked
Why do you think your account was hacked?
Well..it was asking me for phone number to send verification code and verification code never comes via text
i am going nuts ...
***** is my usertname
ok what do you think it is ?
When you try to reset your password, you get nothing in your email?
meaning ? saying is it hacked ? no
I got link , i set new password but still asking phone number to send verification code but does not go thru
wow wait let me see if I can do
I`ll be here
it does not even let me get out of confirm your phone number screen ..let me see
it does not let me get out of it
maybe i shold try by computer web ?
it does not work
You need to do it from your phone, because you will be asked to make a video
ok let me see again
how can i go to login screen tough ...it does not work , it keeps bringing phone screen
You can't access the app
i am ...looks like I signed in .,..let me sign out then ?
but nothing else shows other than my profile picture
Were you able to log in to your account?
yes I am in the account ...only my photo shows , no followers no followings , no posts nothing
should i log out ?
What's the name of your Instagram profile right now?
Could you please try logging out of your account and logging back in?
I`ll be here
ayy ...how was I doing that ?
i found it never mind
it does not let me in now ..it says error ..hold on
now it does wait
it says there is a problem with request again
should i ask for forgot password thing ?
cant reset your password ?
ok I am picking my account hacked
i am at selfie :)
ok video selfi complete
now what ?
Now you will have to wait for the letter
ayy it says it will take 3-4 days :(
i got the email
Do they fully recover the account ?
What letter did you receive?
Thanks for submitting your selfie video. We received this information and it's pending review. You can expect to hear from us within 3-4 business day.
The Instagram Team
In fact, verification is very often much faster
ok , so i guess once I receive another email , it goes back to normal ? is this what it is ?
You will receive an instruction and you can restore access
i see ...thank you so much
I was going bananas ...i guess this is hacking right ?
Yes, your account may have been hacked
ok thanks a lot have a great night
Same to you!
Please feel free to contact us at any time. We'll be happy to help you.
ok sure will do , I saved your link :)
I got message from Insta sayig tat my information confirmed and sent me a link for reset password but again phone code issue ...I am not getting a code
Do you have options to try another way there?
No, it does not give anything
If your contact information was changed by a hacker, you had to receive an email from Instagram with the "secure your account" option.
It takes me directly to phone code place
Please, check your email inbox for that letter
I checked everything but let me check one more time
But the email that come back was from Insta security mail service - where they were confirming my identity
let me check one more time
HI, no email
I got one this morning confirming my identity after I submit video yesterday
ok ...can we figure out to text this code via email instead of phone maybe ?
not sure how to do that
Tap “I can't access this email or phone number below Send security code”, then follow the on-screen instructions.
where do I do that ?
Because it opens screen to enter phone number and next screen is the verification code
how do I get there ?
Also one more stupid maybe question...what if I give my work cell phone # ? would they send it there /
Yes, the code would be sent to that phone
ayy now i logged out to get to log in page and it does not get back in
let me try again
give me a minute
Take your time
Does not work ...Let me get my work cell and try
Are you able to get it now?
ahhh ..not work cell does not work password ...i guess I have some sort of electronic curse
You can't get a code to your work cell phone?
no work cell is locked now
not because of insta
because of my stupideness ...dont recall passcode
Are you able to unlock it?
no ...i have a favor...
can we give your cell phone and see if you will get code ?
oh wait I opened
Is it ok now?
i am trying lets see
wow received the code there
Try to log in to your instagram now
Let me know about the results
oh hallelujah ! It is back in business thank God
Thank you so so much
Nice to hear that!
Maybe you have any other questions?
no thank you ...Have a lovely day
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime.
thanks a lot