Created: October 17, 2022

Can you help to recover hacked insta account ?

Last Edit: November 17, 2022
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Hello, thank you for using Howly, my name is Vitalii. I’ll be happy to help you out! May I ask your name?
Customer Reply
Hi this is *****
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Nice to meet you, *****!
Customer Reply
Nice to meet you Vitalii...
I think my insta account got hacked
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Why do you think your account was hacked?
Customer Reply
Well..it was asking me for phone number to send verification code and verification code never comes via text
i am going nuts ...
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Got it!
Customer Reply
***** is my usertname
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Thank you
Customer Reply
ok what do you think it is ?
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
When you try to reset your password, you get nothing in your email?
Customer Reply
meaning ? saying is it hacked ? no
I got link , i set new password but still asking phone number to send verification code but does not go thru
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Got it!
1. From the login screen inside the Instagram app, tap "Forgotten password?". Select your Username, put it in the field, then tap Next.
2. After that you'll see a screen with a linked email and phone number, but you need to tap "Can't reset your password?".
3. On the following screen please choose the option "Try another way".
4. Then pick "My account was hacked". After that, you will be asked a question if you have photos of yourself in your profile.
5. Enter any e-mail address you have access to so Instagram can contact you
The next part: If you request support for an account with photos of you, you'll be asked to take a video selfie of you turning your head in different directions to help Instagram check that you’re a real person and confirm your identity. Once you submit the video selfie to help verify your identity, you’ll receive an email from Instagram at the secure email address you provided. This video is needed to ensure you are a real person and that you are who you say you are.
Keep in mind that the video you submit will never be visible on Instagram and will be deleted within 30 days.
Customer Reply
wow wait let me see if I can do
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Ok
I`ll be here
Customer Reply
it does not even let me get out of confirm your phone number screen ..let me see
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Ok
Customer Reply
it does not let me get out of it
maybe i shold try by computer web ?
it does not work
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
You need to do it from your phone, because you will be asked to make a video
Customer Reply
ok let me see again
how can i go to login screen tough ...it does not work , it keeps bringing phone screen
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
You can't access the app
Customer Reply
i am ...looks like I signed in .,..let me sign out then ?
but nothing else shows other than my profile picture
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Were you able to log in to your account?
Customer Reply
yes I am in the account ...only my photo shows , no followers no followings , no posts nothing
should i log out ?
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
What's the name of your Instagram profile right now?
Customer Reply
*****
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Thank you
Could you please try logging out of your account and logging back in?
Customer Reply
ok
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
I`ll be here
Customer Reply
ayy ...how was I doing that ?
i found it never mind
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Got it
Customer Reply
it does not let me in now ..it says error ..hold on
now it does wait
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Ok
Customer Reply
it says there is a problem with request again
should i ask for forgot password thing ?
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Yes
Customer Reply
cant reset your password ?
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Yes
Customer Reply
ok I am picking my account hacked
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
1. From the login screen inside the Instagram app, tap "Forgotten password?". Select your Username, put it in the field, then tap Next.
2. After that you'll see a screen with a linked email and phone number, but you need to tap "Can't reset your password?".
3. On the following screen please choose the option "Try another way".
4. Then pick "My account was hacked". After that, you will be asked a question if you have photos of yourself in your profile.
5. Enter any e-mail address you have access to so Instagram can contact you
If you request support for an account with photos of you, you'll be asked to take a video selfie of you turning your head in different directions to help Instagram check that you’re a real person and confirm your identity. Once you submit the video selfie to help verify your identity, you’ll receive an email from Instagram at the secure email address you provided. This video is needed to ensure you are a real person and that you are who you say you are.
Customer Reply
okdoing it
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Thank you
Customer Reply
i am at selfie :)
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Great!
Customer Reply
ok video selfi complete
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Nice
Customer Reply
now what ?
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Now you will have to wait for the letter
Customer Reply
ayy it says it will take 3-4 days :(
i got the email
Do they fully recover the account ?
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
What letter did you receive?
Customer Reply
Thanks for submitting your selfie video. We received this information and it's pending review. You can expect to hear from us within 3-4 business day.
Thanks,
The Instagram Team
email
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
In fact, verification is very often much faster
Customer Reply
ok , so i guess once I receive another email , it goes back to normal ? is this what it is ?
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
You will receive an instruction and you can restore access
Customer Reply
i see ...thank you so much
I was going bananas ...i guess this is hacking right ?
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Yes, your account may have been hacked
Customer Reply
ok thanks a lot have a great night
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Same to you!
Please feel free to contact us at any time. We'll be happy to help you.
Customer Reply
ok sure will do , I saved your link :)
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
😊
Customer Reply
I got message from Insta sayig tat my information confirmed and sent me a link for reset password but again phone code issue ...I am not getting a code
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Do you have options to try another way there?
Customer Reply
No, it does not give anything
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
If your contact information was changed by a hacker, you had to receive an email from Instagram with the "secure your account" option.
So, you need to visit your mailbox and find a letter first.
Please, check all your folders, including spam, junk, social media, etc. Please note, that a letter should be sent from security@mail.instagram.com
Customer Reply
It takes me directly to phone code place
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Please, check your email inbox for that letter
Customer Reply
I checked everything but let me check one more time
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Sure
Customer Reply
But the email that come back was from Insta security mail service - where they were confirming my identity
let me check one more time
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Ok
Customer Reply
HI, no email
I got one this morning confirming my identity after I submit video yesterday
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Ok
Customer Reply
ok ...can we figure out to text this code via email instead of phone maybe ?
not sure how to do that
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Tap “I can't access this email or phone number below Send security code”, then follow the on-screen instructions.
Customer Reply
where do I do that ?
Because it opens screen to enter phone number and next screen is the verification code
how do I get there ?
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
1. From the login screen inside the Instagram app, tap "Forgotten password?". Select your Username, put it in the field, then tap Next.
2. After that you'll see a screen with a linked email and phone number
Customer Reply
Also one more stupid maybe question...what if I give my work cell phone # ? would they send it there /
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Yes, the code would be sent to that phone
Customer Reply
ayy now i logged out to get to log in page and it does not get back in
let me try again
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Ok
Customer Reply
give me a minute
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Sure
Take your time
Customer Reply
Does not work ...Let me get my work cell and try
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Ok
Are you able to get it now?
Customer Reply
ahhh ..not work cell does not work password ...i guess I have some sort of electronic curse
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
You can't get a code to your work cell phone?
Customer Reply
no work cell is locked now
not because of insta
because of my stupideness ...dont recall passcode
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Are you able to unlock it?
Customer Reply
no ...i have a favor...
can we give your cell phone and see if you will get code ?
oh wait I opened
remembered :)
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Is it ok now?
Customer Reply
i am trying lets see
wow received the code there
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Great!
Try to log in to your instagram now
Customer Reply
i will
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Let me know about the results
Customer Reply
ok
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Thanks
Customer Reply
oh hallelujah ! It is back in business thank God
Thank you so so much
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Nice to hear that!
Maybe you have any other questions?
Customer Reply
no thank you ...Have a lovely day
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
You too!
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime.
Customer Reply
thanks a lot
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
You're welcome!