- Apps
- Type
- Issue
- Name
- Most popular
- Computers
- Electronics & Household
- Type
- Brand
- Series
- Issue
- Gadgets
- Type
- Brand
- Series
- Issue
- Networks
- Type
- Brand
- Issue
- Most popular
- Smartphones
- Brand
- Series
- Issue
- Most popular
- Can I fix a cracked phone screen with toothpaste?
- Google temporary hold. What should I do if I encounter a temporary hold?
- How to fix the red eye on iPhone
- How to Charge a Phone With a Broken Charger Port?
- How to change a phone number on Samsung account
- How to fix water damaged iPhone
- Protect Your Android Phone from Hackers
- Tablets
- Brand
- Series
- Issue
- Most popular
- Wellness & Beauty
- Finance
Can you help to recover hacked insta account ?
Short summary:
- Open the Instagram app on your mobile device.
- From the login screen, tap on "Forgotten password?".
- Enter your Instagram username and tap "Next".
- On the next screen, tap "Can't reset your password?".
- Choose the option "Try another way".
- Select "My account was hacked" as the reason.
- If you have photos of yourself on your profile, you may be asked to provide an email address for contact.
- Follow the instructions to take a video selfie, turning your head in different directions to confirm your identity.
- Once you submit the video, you will receive an email from Instagram at the secure email address you provided.
- Wait for Instagram's response, which usually takes 3-4 business days.
- In the email, you will receive further instructions to restore access to your account.
- Follow the instructions provided in the email to regain control of your account.
- Keep in mind to check your email folders, including spam, junk, and social media folders, for any emails from Instagram (from security@mail.instagram.com).
- Be patient and wait for Instagram's response, as the verification process may take some time.
- Once you regain access to your account, change your password to a strong and unique one.
- Consider enabling two-factor authentication for added security.
Hello, thank you for using Howly, my name is Vitalii. I’ll be happy to help you out! May I ask your name?
Hi this is *****
Nice to meet you, *****!
Nice to meet you Vitalii...
I think my insta account got hacked
Why do you think your account was hacked?
Well..it was asking me for phone number to send verification code and verification code never comes via text
i am going nuts ...
Got it!
***** is my usertname
Thank you
ok what do you think it is ?
When you try to reset your password, you get nothing in your email?
meaning ? saying is it hacked ? no
I got link , i set new password but still asking phone number to send verification code but does not go thru
Got it!
- From the login screen inside the Instagram app, tap "Forgotten password?". Select your Username, put it in the field, then tap Next.
- After that you'll see a screen with a linked email and phone number, but you need to tap "Can't reset your password?".
- On the following screen please choose the option "Try another way".
- Then pick "My account was hacked". After that, you will be asked a question if you have photos of yourself in your profile.
- Enter any e-mail address you have access to so Instagram can contact you
- The next part: If you request support for an account with photos of you, you'll be asked to take a video selfie of you turning your head in different directions to help Instagram check that you’re a real person and confirm your identity.
- Once you submit the video selfie to help verify your identity, you’ll receive an email from Instagram at the secure email address you provided. This video is needed to ensure you are a real person and that you are who you say you are.
- Keep in mind that the video you submit will never be visible on Instagram and will be deleted within 30 days.
wow wait let me see if I can do
Ok
I`ll be here
it does not even let me get out of confirm your phone number screen ..let me see
it does not let me get out of it
maybe i shold try by computer web ?
it does not work
You need to do it from your phone, because you will be asked to make a video
ok let me see again
how can i go to login screen tough ...it does not work , it keeps bringing phone screen
You can't access the app
i am ...looks like I signed in .,..let me sign out then ?
but nothing else shows other than my profile picture
Were you able to log in to your account?
yes I am in the account ...only my photo shows , no followers no followings , no posts nothing
should i log out ?
What's the name of your Instagram profile right now?
*****
Thank you
Could you please try logging out of your account and logging back in?
ok
I`ll be here
ayy ...how was I doing that ?
i found it never mind
Got it
it does not let me in now ..it says error ..hold on
now it does wait
it says there is a problem with request again
should i ask for forgot password thing ?
cant reset your password ?
ok I am picking my account hacked
- From the login screen inside the Instagram app, tap "Forgotten password?". Select your Username, put it in the field, then tap Next.
- After that, you'll see a screen with a linked email and phone number, but you need to tap "Can't reset your password?".
- On the following screen please choose the option "Try another way".
- Then pick "My account was hacked". After that, you will be asked a question if you have photos of yourself in your profile.
- Enter any e-mail address you have access to so Instagram can contact you
- If you request support for an account with photos of you, you'll be asked to take a video selfie of you turning your head in different directions to help Instagram check that you’re a real person and confirm your identity.
- Once you submit the video selfie to help verify your identity, you’ll receive an email from Instagram at the secure email address you provided. This video is needed to ensure you are a real person and that you are who you say you are.
okdoing it
Thank you
i am at selfie :)
Great!
ok video selfi complete
Nice
now what ?
Now you will have to wait for the letter
ayy it says it will take 3-4 days :(
i got the email
Do they fully recover the account ?
What letter did you receive?
Thanks for submitting your selfie video. We received this information and it's pending review. You can expect to hear from us within 3-4 business day.
Thanks,
The Instagram Team
email
In fact, verification is very often much faster
ok , so i guess once I receive another email , it goes back to normal ? is this what it is ?
You will receive an instruction and you can restore access
i see ...thank you so much
I was going bananas ...i guess this is hacking right ?
Yes, your account may have been hacked
ok thanks a lot have a great night
Same to you!
Please feel free to contact us at any time. We'll be happy to help you.
ok sure will do , I saved your link :)
I got message from Insta sayig tat my information confirmed and sent me a link for reset password but again phone code issue ...I am not getting a code
Do you have options to try another way there?
No, it does not give anything
If your contact information was changed by a hacker, you had to receive an email from Instagram with the "secure your account" option.
- So, you need to visit your mailbox and find a letter first.
- Please, check all your folders, including spam, junk, social media, etc.
- Please note, that a letter should be sent from security@mail.instagram.com
It takes me directly to phone code place
Please, check your email inbox for that letter
I checked everything but let me check one more time
Sure
But the email that come back was from Insta security mail service - where they were confirming my identity
let me check one more time
HI, no email
I got one this morning confirming my identity after I submit video yesterday
ok ...can we figure out to text this code via email instead of phone maybe ?
not sure how to do that
Tap “I can't access this email or phone number below Send security code”, then follow the on-screen instructions.
where do I do that ?
Because it opens screen to enter phone number and next screen is the verification code
how do I get there ?
- From the login screen inside the Instagram app, tap "Forgotten password?". Select your Username, put it in the field, then tap Next.
- After that you'll see a screen with a linked email and phone number
Also one more stupid maybe question...what if I give my work cell phone # ? would they send it there /
Yes, the code would be sent to that phone
ayy now i logged out to get to log in page and it does not get back in
let me try again
give me a minute
Sure
Take your time
Does not work ...Let me get my work cell and try
Ok
Are you able to get it now?
ahhh ..not work cell does not work password ...i guess I have some sort of electronic curse
You can't get a code to your work cell phone?
no work cell is locked now
not because of insta
because of my stupideness ...dont recall passcode
Are you able to unlock it?
no ...i have a favor...
can we give your cell phone and see if you will get code ?
oh wait I opened
remembered :)
Is it ok now?
i am trying lets see
wow received the code there
Great!
Try to log in to your instagram now
i will
Let me know about the results
ok
Thanks
oh hallelujah ! It is back in business thank God
Thank you so so much
Nice to hear that!
Maybe you have any other questions?
no thank you ...Have a lovely day
You too!
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime.
thanks a lot
You're welcome!
