Created: January 18, 2023

Can you help me with unable to get into my roku

Last Edit: January 18, 2023
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Daniel Moore
Daniel Moore Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Daniel Moore
Daniel Moore Tech Expert & Writer
Nice to meet you, *****!
So did you forget your login and password?
Customer Reply
Yes
Daniel Moore
Daniel Moore Tech Expert & Writer
Do you use Roku streaming device or the app?
Customer Reply
Device
Daniel Moore
Daniel Moore Tech Expert & Writer
Press Home home button on Roku remote on your Roku remote
Scroll and select Settings
Select System
Select About to view your email address
Customer Reply
I don't see it
Daniel Moore
Daniel Moore Tech Expert & Writer
The Home button?
Customer Reply
Yes
Daniel Moore
Daniel Moore Tech Expert & Writer
It has the house icon on it
Customer Reply
No
Daniel Moore
Daniel Moore Tech Expert & Writer
Are you sure?
All roku remotes has it
Customer Reply
I couldn't see what you sent
Daniel Moore
Daniel Moore Tech Expert & Writer
I have sent you the instructions
Customer Reply
To email?
Daniel Moore
Daniel Moore Tech Expert & Writer
1. Press Home home button on Roku remote on your Roku remote
2. Scroll and select Settings
3. Select System
4. Select About to view your email address
No, here they are
Customer Reply
I don't have home button I just get sent to password
Daniel Moore
Daniel Moore Tech Expert & Writer
Ok
Do you remember the email that you roku is linked to?
Customer Reply
Yes
Daniel Moore
Daniel Moore Tech Expert & Writer
ok
Customer Reply
So it's my password
Daniel Moore
Daniel Moore Tech Expert & Writer
1. Go to my.roku.com/password/reset, enter your email and select Submit
2. Roku will send a password reset email with a link (valid for one hour) with a link (if it doesn't open automatically, copy and paste the link into your browser)
3. Enter new password on the Create password page
4. Select Submit
5. Once complete, return to my.roku.com and sign in with your new password
You need to do it from the phone

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