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Can you help me with unable to get into my roku
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
So did you forget your login and password?
Yes
Do you use Roku streaming device or the app?
Device
Press Home home button on Roku remote on your Roku remote
Scroll and select Settings
Select System
Select About to view your email address
I don't see it
The Home button?
Yes
It has the house icon on it
No
Are you sure?
All roku remotes has it
I couldn't see what you sent
I have sent you the instructions
To email?
- Press Home home button on Roku remote on your Roku remote
- Scroll add select Settings
- Select System
- Select About to view your email address
No, here they are
I don't have home button I just get sent to password
Ok
Do you remember the email that you roku is linked to?
Yes
So it's my password
- Go to my.roku.com/password/reset, enter your email and select Submit
- Roku will send a password reset email with a link (valid for one hour) with a link (if it doesn't open automatically, copy and paste the link into your browser)
- Enter new password on the Create password page
- Select Submit
- Once complete, return to my.roku.com and sign in with your new password
You need to do it from the phone
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