Updated: March 20, 2023
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by Daniel Moore
Tech Expert & Writer
1184 resolved issues

Can you help me with unable to get into my roku

author

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay

*****

author

Nice to meet you, *****!
So did you forget your login and password?

Customer Replay

Yes

author

Do you use Roku streaming device or the app?

image

Customer Replay

Device

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author

Press Home home button on Roku remote on your Roku remote
Scroll and select Settings
Select System
Select About to view your email address

Customer Replay

I don't see it

author

The Home button?

Customer Replay

Yes

author

It has the house icon on it

Customer Replay

No

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author

Are you sure?
All roku remotes has it

Customer Replay

I couldn't see what you sent

author

I have sent you the instructions

Customer Replay

To email?

author
  1. Press Home home button on Roku remote on your Roku remote
  2. Scroll add select Settings
  3. Select System
  4. Select About to view your email address

No, here they are

Customer Replay

I don't have home button I just get sent to password

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author

Ok
Do you remember the email that you roku is linked to?

Customer Replay

Yes

Customer Replay

So it's my password

author
  1. Go to my.roku.com/password/reset, enter your email and select Submit
  2. Roku will send a password reset email with a link (valid for one hour) with a link (if it doesn't open automatically, copy and paste the link into your browser)
  3. Enter new password on the Create password page
  4. Select Submit
  5. Once complete, return to my.roku.com and sign in with your new password


You need to do it from the phone

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Our expert Daniel is online and ready to resolve your issues
1184 resolved issues
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