Can no longer access the individual messages in my marketplace folder, after rec’g a notification that I rec’d a message earlier this week

Clicking on the folder reveals no previous messages even though I still have the blue icon since I did’t manage to read last message. Can you help?

Alex Sherwin

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay

*****

Alex Sherwin

Nice to meet you, *****!
What marketplace are you referring to? Facebook?

Customer Replay

Yes

Alex Sherwin

Understood.

Customer Replay

thank you

Alex Sherwin

😊
Your access to messages on Marketplace may be denied because of the following reasons, but not limited to:
You may have sent too many messages on Marketplace.
You may be messaging someone in a country with restricted access to Marketplace.
Your access to Marketplace may have been removed.
If you used Marketplace in a way that goes against FB's Commerce Policies or Community Standards, your access to Marketplace may have been removed.
If you think they made a mistake, please fill out this form to ask FB to take another look: https://www.facebook.com/help/contact/953354718105045

Customer Replay

Can I remove some of my previous messages , as I suspect that this might be the reason?

Alex Sherwin

I think it's too late for that and you will have to fill out that form I gave you a link to.

Customer Replay

Ok noted, thanks. Do you think deleting the listing and listing it anew might help?

Alex Sherwin

I don't think so. You might have to do that after FB takes another look.
But just removing it after you've lost access to your messages won't change anything.

Customer Replay

Got it. Will fill up the form as suggested then. Thanks once again