Created: January 9, 2023

All current email going directly to trash, I was hacked yesterday

Last Edit: January 9, 2023
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Henry Miller
Henry Miller Tech Expert & Writer
Hello, thank you for contacting Howly! I am here to help you today!
May I know your first name, please?
Customer Reply
****
Henry Miller
Henry Miller Tech Expert & Writer
Nice to meet you, ****!
Customer Reply
i need to speak to a representative to correct my current email being sent to trash. I also was hacked yesterday
Henry Miller
Henry Miller Tech Expert & Writer
Could you tell me, please, what mail service you use?
Currently, we don't have an option to communicate via calls. However, I am ready to tackle this problem with you right now via chat.
Customer Reply
currently from at@t yahooYahoo Email
Henry Miller
Henry Miller Tech Expert & Writer
Why do you think you were hacked?
Customer Reply
received many phone calls that they were asked if they used Amazon or zales
Henry Miller
Henry Miller Tech Expert & Writer
Okay, I see
Do you have the access to your mailbox now?
Customer Reply
yes
Henry Miller
Henry Miller Tech Expert & Writer
Perfect
Have you already changed the password? Just in case
Customer Reply
yes
i am on my desktop and email is open
Henry Miller
Henry Miller Tech Expert & Writer
Good, so the only problem that we have to fix now is that emails are going directly to the trash, right?
Customer Reply
yes
Henry Miller
Henry Miller Tech Expert & Writer
Okay, thank you! Give me a moment, please
Please, click the Settings icon, select More Settings, click Filters
And send me a screenshot or photo of what you see there, please
To attach pictures to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have either to choose an image on your device or take a photo right away. Then confirm sending.
Customer Reply
i don’t see settings on email screen
Henry Miller
Henry Miller Tech Expert & Writer
In the top right corner of your Yahoo Mail account, you'll see a Settings icon: When you hover over that icon a menu appears and you want to click Settings
Do you see it?
Customer Reply
Yes
Henry Miller
Henry Miller Tech Expert & Writer
Please, send me a screenshot or photo of what you see there
Customer Reply
Visitor uploaded: Image.jpg
Sent
Henry Miller
Henry Miller Tech Expert & Writer
Thank you!
As you can see every filter has "Deliver to Trash", that`s why you are facing that problem
Just delete these filters by tapping the icon of trash bin
Customer Reply
i will. I did not ask that emails are delivered to trash. How does this happen.
Henry Miller
Henry Miller Tech Expert & Writer
I think it might be some hacker`s "surprises" for you
It`s good, that we are trickier :)
Customer Reply
Do I need to worry this will happen again?
should I be able to use my email?
Henry Miller
Henry Miller Tech Expert & Writer
If you changed the password - you absolutely do not
Just don`t give any information on unknown websites and don`t answer strange emails
Also, I recommend setting 2-Step Verification for your Yahoo account
And as a great option to store all your online passwords, I would recommend that you use a password manager, such as 1Password. It is the easiest way to store and use strong passwords. Log in to sites and fill out forms securely with a single click. With 1Password, you only need to memorize one password. All your other passwords and important information are protected behind the one password only you know.
You can check more information about this product using this link: https://1password.com/sign-up/
And yes, you can use your email now :)
Customer Reply
when will new emails be in my email
they are still in my trash
Henry Miller
Henry Miller Tech Expert & Writer
If you`ve already deleted those filtres, all new messages will go to your ordinary inbox
Yes, the old messages that you received earlier will be in the trash
Customer Reply
do I need to log out and back in
Henry Miller
Henry Miller Tech Expert & Writer
If you have the important ones there you can move them manually
No, there`s no need to log out
Would you like to set 2-Step Verification for your Yahoo account?
Customer Reply
yes
Henry Miller
Henry Miller Tech Expert & Writer
Would you like to use 2-step with phone verification?
Yahoo will send you a text or call you with a new code that needs to be entered at sign-in
Customer Reply
do I need to sign in again now? How do I move items from trash
Henry Miller
Henry Miller Tech Expert & Writer
To move letters from the trash:
Tap "Trash."
Open the message you want to retrieve.
Tap "Move" and select "Inbox."
To set up 2-step verification:
1. Sign in to your Account Security page https://login.yahoo.com/account/security?.lang=en-US&.intl=us&.src=yhelp
2. Next to "2-Step Verification," click Turn on 2SV.
3. Click Get started.
4. Select Phone number for your 2-step verification method.
5. Follow the on-screen prompts to complete the process.
Customer Reply
move is shaded
was able to move
Henry Miller
Henry Miller Tech Expert & Writer
So everything is ok with moving now, right?
Customer Reply
yes. Should I sign into the link you sent me?
Henry Miller
Henry Miller Tech Expert & Writer
Perfect
Yes, by that link you can set up 2-step verification to protect your profile
Customer Reply
thank you.
Henry Miller
Henry Miller Tech Expert & Writer
Do you have any additional questions I can help you with?
Customer Reply
No
Henry Miller
Henry Miller Tech Expert & Writer
I am so pleased to see your issue got resolved!

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