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£79.99 has been taken from my account for Microsoft Subscription Reading
Hello, thank you for contacting Howly! I am here to help you today!
May I know your first name, please?
******
Nice to meet you, ****!
Thank you
Could you please specify the name of the service that has taken £79.99 from your account?
Microsoft Subscription Reading.
Okay, got you. You want to make a refund from Microsoft, correct?
Yes please.
Understood. Could you please specify, is the name of the service exactly is "Microsoft Subscription Reading"?
Yes, that is what appeared on my statement.
Did they send you the email?
I never noticed one.
I can check.
That would be great, thank you!
I can't see an email from them. I only knew about it when I checked my account this morning. It's left me in rather an awkward position
Okay, I understood. Could you please sign in to Microsoft Order history
https://account.microsoft.com/billing/orders
, and then select Refund information?
Thank you!
Please, keep me posted.
I can't see refund information listed
Got you.
I'm sorry, but if you don’t see Refund information, your item may not be eligible for a return. Could you please describe in detail on what app from Microsoft you subscribed?
All I know is Microsoft Subscription Reading. I really don't remember clicking on anything, and I need the money reimbursed. I never signed anything and therefore I believe I am fully justified for reimbursement. I cannot afford to lose this money, that is a big part of my state pension, which is my only source of income.
Okay, got you. Please give me a moment, I'll think of what else we can do.
Please, tell me do you see Office 365 personal in your Services & subscription in Microsoft?
Yes I can see that.
Okay, it seems that the £79.99 was taken from you for the Office 365 personal subscription.
I've clicked on cance
Please, don't.
I've clicked on cancel subscription, but it says nothing about getting my money back.
You might not be able to make a refund if you click cancel.
Please allow me a moment to provide you with further instructions, I would really appreciate it if you would wait for me in the chat. Thank you!
OK thank you
No problem :)
Working on your problem!
OK thanks.
I appreciate what you're doing.
Thank you :)
Okay, so generally, if you cancel your subscription within 30 days of purchase or within 30 days of your initial purchase of your regular subscription, you will get a refund.
Usually, you will receive the refund within 3-5 working days after canceling your subscription.
So I should click on cancel then?
Yes!
Thank you, I'll do that now.
All done. Thank you very much for your help.
Anytime :)
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
No, that's it, thank you very, appreciated.
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!
Thank you, you too.
Thank you!😄
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