Author: Dmytro Sywyi
One day you receive a notification about the charge of your funds from the account marked DRI Kaspersky com or DRI*Kaspersky. If you don’t know what you’ve been charged for, let’s figure out what it is and how you can get your money back.
What does DRI mean, and what is Kaspersky Lab?
DRI stands for Digital River’s digital payment service. This service is responsible for analyzing the services for e-commerce, payments, and marketing.
Kaspersky Lab is a Russian company that is developing programs aimed at protecting computers from viruses, spam, and other malware. This company offers various products for laptops and smartphones. The usage of its services is pre-paid and works on a subscription basis.
On their website, kaspersky.com, you can order various anti-malware packages, usually with a yearly subscription. The price depends on the number of protected devices and types of protection. Payments are made mainly by a credit card.
After subscribing to Kaspersky products, auto-renewal of the subscription is automatically enabled. Unfortunately, users often forget to turn off this auto-renewal after stopping using Kaspersky products, so the funds are still charged from their accounts. But such unexpected charges also happen to people who have never used the Kaspersky service.
So let’s figure out together how to cancel an auto-renewal for Kaspersky services and what to do if funds were withdrawn from you without your consent.
What is auto-renewal, and how to turn it off?
If you purchase some software from Kaspersky, then you automatically subscribe to auto-renewal of its products and most likely agree to automatic license renewal.
If you already have a My Kaspersky account, then to disable auto-renewal, follow these steps:
- Log in to My Kaspersky account on the official website. You can use this link.
- If you don’t remember your password, click on “Forgot your password?” and follow the password recovery instructions.
- When you log in to your account, follow the Subscriptions section.
- Select the subscription you want to cancel.
- Click on Manage Subscription and then Turn off auto-renewal.
If you have any issues following these instructions, please contact Kaspersky support.
If you purchased a Kaspersky product through the Digital River service, follow these steps:
- Log in to your Digital River account with your email and the last 4 digits of your credit card on the official website. You can use this link.
Notice: In a payment marked DRI Kaspersky, you can see a number order of 11-12 digits. You can use this order number to log in to your account.
- When you log in to your account, you will see a Cancel button. Click on it, and you will unsubscribe.
If you have any issues following these instructions, please contact Digital River support on this link.
Why do people think it’s a scam?
When you are charged by DRI*Kaspersky C or DRI Kaspersky com, you suspect it’s a scammer. But usually, you’ve just forgotten about this subscription.
What can you do in different situations to stop being charged by this company:
- If you have ever bought Kaspersky products – most likely, you have been charged for the annual subscription, and you need to cancel it if you do not need it.
- If you have already canceled your subscription before, then you should contact Kaspersky support with a request to return the funds or contact the support of your payments provider service.
- If you have never been using the services of Kaspersky, you should contact the support of your payment provider and possibly temporarily block your credit card. It is likely your credit card information or bank account information is stolen by scammers who use your card to pay for their needs. Do not share your credit card details with third parties, and do not enter them on resources you do not trust.
To sum up, if you are charged by DRI Kaspersky C, then you most likely haven’t canceled your annual subscription. Please don’t forget to cancel paid subscriptions when you no longer need them. In this article, we figured out what a payment marked DRI Kaspersky com means and how to protect your card from unwanted payments.