How to Deal with the Error TVAPP-00100

Updated: September 26, 2022
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Table of contents:

  1. Introduction
  2. Causes of error
  3. How to fix the TVAPP-00100 error 
    1. Fix router problems
    2. Solve browser issues
    3. Fix VPN client  or proxy server issues
    4. Solve DNS configuration issues
  4. Conclusion

Comcast Xfinity is a streaming service that provides its users with access to web material and TV channels. The Xfinity Stream app may be found on the Apple Store, Google Play, and Amazon Store.

However, when attempting to sign in to the account or activate it, some Xfinity Stream subscribers might receive the error TVAPP-00100. This prevents customers from using all of the platforms that it has to offer and may be quite annoying. This problem is most commonly reported by users of the beta version of the Xfinity app. Unfortunately, this is a common issue with the Xfinity app. So let’s find out how you can repair it.

Causes of error

The error TVAPP-00100 can be caused by various reasons, one of which is a faulty cache. 

Let’s have a closer look at other causes of this error:

  1. TCP/IP discrepancy assisted by improperly cached router data. Such a problem is frequently triggered by a TCP/IP inconsistency. In this situation, one should be able to resolve that issue by rebooting your router to enable the network device to build up a stable connection. If it doesn’t solve the problem, then you might need to reset the router.
  2. Domain name address discrepancy. Another possible reason for this issue is a usual DNS inconsistency that can break down the connection with one of the Comcast servers. In such a scenario, flushing your DNS settings and afterwards requiring the router to provide fresh settings with a renewed operation should solve the problem. 
  3. It’s time to clear the browser cache. Even though this is the initial troubleshooting option offered by Comcast to those who might be experiencing this issue, it appears to be a rare occurrence. If you have damaged files within your browser cache, the solution is to fix them by clearing the browser cache.
  4. VPN or/and Proxy interference. If, on a system level, you are using a VPN application or a proxy server, then it is possible that the Xfinity application might not accept the connection. In such a case, you should be able to try and fix the problem by disabling the VPN of/and a proxy service that you’re using.

How to fix the TVAPP-00100 error

When viewing TV online, some customers encounter TVAPP-00100 on Xfinity Stream. There are several options for resolving the issue. Check the methods below to know how to solve the Xfinity problem.

Fix router problems

In most situations, such an error is reported by the impacted users, who are usually able to fix the problem by refreshing their network connection and clearing all the TCP/IP data that may have caused the Xfinity error TVAPP-00100 to appear. Thus, the first step in resolving the TVAPP-00100 Xfinity app problem is to reboot the modem and/or router.

Fix router problems

Restarting your Router

The majority of connectivity difficulties with your Xfinity app may be resolved with a fast router reset. It accomplishes this by wiping off the vast bulk of TCP/IP data without incurring any data loss.

Some customers who had previously experienced the same issue stated that the problem was addressed after restarting their router to force re-initialization of the Internet connection.

To restart a router, seek for the On-Off button on its backside and press it to turn off the power. To guarantee that your router’s power capacitors are entirely drained, first press the power button to turn it off, then physically detach the power cord.

After unplugging your router, wait for 1 minute before plugging it back, then wait until the Internet connection is restored.

Repeat the operation in the Xfinity app that caused the Xfinity error-00100 issue after access is restored to check whether the problem has been fixed.

If the problem persists, move on to the next solution listed below.

Rebooting your Router

If the basic restart does not work, you should reset your router. However, before you start, keep in mind that it will also reset most of the modem settings you’ve already created, including ports, whitelisted or/and blocked devices, etc.

After that, all router settings will be reset to factory defaults. If you wish to proceed with this operation, look for the reset button on the back of the router. In most circumstances, that button is built-in to avoid accidental activation.

To reset your router, press and hold the refresh button for  10 seconds minimum, or until all the front LEDs start flashing at once.

Solve browser issues

Despite the fact that the creators advocate for this solution, a tiny percentage of afflicted users have found it to be effective in resolving the TVAPP-00100 issue. However, if it is your browser cache to blame for the issue, then follow the instructions for emptying your browser cache. For Google Chrome, we’ve described the procedure. You can use various web browsers to do the same thing:

  1. Open the Chrome browser.
  2. At the top right corner, find the three dots and click on them.
  3. Then, select More tools, as shown below.
Select "More tools"
  1. Select “Clear browsing data…
Clear browsing data
  1. Choose the needed Time range and Clear the data.
Choose the needed Time range and Clear the data

Note: Before removing the content and data from the browser, make sure the Cookies and other website data and Cached pictures and file settings are checked.

Please remember that this process will not delete any sensitive data related to your Internet browser, so you don’t need to prepare a backup. The only slight drawback is that you’ll be logged out of any websites you are presently logged in.

If you are using a mobile device for streaming Via Xfinity Stream App, then follow these steps:

  1. To clear the cache, go to the Settings.
  2. Navigate to Apps.
  3. Search for the Xfinity Stream application.
  4. Select Storage or Clear Cache.
  5. If you are a user of an Apple device, you will have to reinstall the app.
Using a mobile device for streaming Via X

Fix VPN client or proxy server issues

If you utilize a proxy server connection, your access to the Xfinity app may be disrupted. In this scenario, you should turn off your system’s proxy server and start the stream once again.

To set right the error TVAPP-00100, you follow the guidance below:

Disable Proxy Server

Step 1: Open the Run window and type ms-settings:networkproxy, then click OK.

Open the Run window and type ms-settings:network-proxy

Step 2: Here you`ll see a pop-up window. You should find a Manual proxy setup and then disable the Use a proxy server option, as shown below.

Manual proxy setup

Disable VPN Client

Step 1: Type ms-settings: networkvpn to the Run window and press Enter.

Step 2: In the VPN window, choose the active VPN network and turn it off.

Choose the active VPN network and turn it off

Solve DNS configuration issues

As was previously mentioned, the error TVAPP-00100 may appear because of the DNS inconsistency. Wipe out the DNS configuration and restart the router with new values, as well as a renew procedure to fix several conflicts, such as clearing out the broken cache data and other DNS info. Please note that all of the network settings will be reset, and you will be assigned a new IP address from the router. 

If your DNS settings were changed because of one of the reasons mentioned above, or even if  some extraordinary situation has occurred, then try to use the Google’s DNS instead, which is totally free, by the way:

  • Right-click on the Start menu and navigate to the “Network Connections”.
  • Near the “Advanced network settings”, click the “Change adapter options”.
  • Open the “Network Connection” window. Here you should right-click on your connection and open the “Properties” menu.
  • Open the “Internet Protocol Version 4 (TCP/IPv4)” and click on the “Properties”.
  • Click “Use the following DNS server address” and type the following into the bar:

    Preferred DNS server: 8.8.8.8
    Alternate DNS server: 8.8.8.9

The second way to do it is:

  1. Use the Windows button and write “cmd” in the pop-up Search field.
Use the Windows button and write “cmd”
  1. Run as administrator the Command Prompt, as it is shown below.
Run as administrator the Command Prompt
  1. After that, you should type the commands in the order shown below. Then click Enter.
  • netsh winsock reset
  • netsh int ip set dns
  • ipconfig /flushdns
  • ipconfig /renew
netsh winsock reset
  1. After all the commands have been executed successfully, you should restart your device.

 

Conclusion

We really hope that this guide came in handy and you can fix the error TVAPP-00100 on Xfinity Stream by yourself. And if you have any additional suggestions or/and questions regarding the article, please feel free to contact us.

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