How to contact Uber customer support - best ways to reach out to qualified assistance

Updated: July 03, 2023
6 min read
How to contact Uber customer support - best ways to reach out to qualified assistance
by Rostyslav Vieliiev
Tech Expert & Writer
Checked by
Quality Control team

Are you seeking the most efficient methods to contact customer service via UberEats customer service number and additional gateways for immediate help? The guide offers the best possible solutions to ensure your issues are addressed. Of course, Uber is well-known for its much more responsive support than other services. Nevertheless, if you want guarantees of fast problem-solving, the following tips will be useful. Howly has done profound research based on personal experience and Uber clients' testimonials to present well-established information.

Before we start

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Uber customer contact – top ways to access relevant help

Those who prefer always need the opportunity of immediate contact with the service for help or getting answers to various questions. Uber urgent support deals with a wide spectrum of customer account management problems, reporting incidents, complaints, etc. So, let's shed light on channels that help you interact with experienced agents and resolve all your challenges.

Reach out to customer care via the app

Whether you have questions, wishes, or appeals, in-app assistance is the best way to benefit from all its perks. Since your mobile devices are always at your fingertips, you may rest assured of fast access to managers. So, please take the following steps:

  1. Open your Uber application on a smartphone or tablet.
  2. Enter the Your Trips section.
  3. Tap on the specific trip you'd like to discuss with the agent.
  4. Open Trip Details and pick the relevant issue topic from the drop-down menu.
How to contact Uber customer support

How to access Uber assistance online

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Do you say, “Uber please contact support?” You won't go unanswered if you stop looking for the nearest hub or calling the service. Instead, you may enter On the platform, you will find useful content highlighting various topics, whether you are a driver, rider, or Uber Eats client or partner. The method suits not those in emergencies but customers interested in the service's work, their potential benefits, and first-hand answers.

Get in-person assistance in Uber Greenlight Hub

There are many such hubs across the country. They ensure face-to-face communication with agents, giving them the confidence to complete the problem-solving process. Indeed, you will barely get rid of the customer standing in front of your eye. However, it should be noted that waiting time may require sufficient patience and steady nerves. Besides, Greenlight hubs are not available around the clock. There, Uber support hours are from 10 am to 6 pm on weekdays only.

How to contact Uber customer support

Deal with Uber care through social media platforms

Do you prefer the service's page on social networks to the Uber help phone? Then, you can ask any questions and comment on posts on Facebook and Twitter. The latter requires tweeting @Uber_support followed by your concern. Alternatively, you can use Facebook Messenger to send private messages. As a rule, the company is pretty responsive and quick.

How do I call Uber customer service?

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Have you hot critical concerns to remedy as soon as possible? Then, the 800-285-6172 hotline is at your disposal. Since that channel is for extreme situations, the 800-593-7069 number allows customers to discuss various issues with a representative. Both lines are open 24/7.

How do I speak to someone at Uber Eats

The company offers a progressive approach to client care. Earlier, it stuck to the Uber Eats customer service number. However, they have shifted the focus to live-chat communication with consumers. At the same time, their support remains flexible and available through various channels. This way, those who prefer traditional interaction may call 800-253-9377. Let's see how to use the chat:

  1. Go to the company's website or open the app on your mobile device.
  2. Enter the Help Page.
  3. Navigate through the options to find a suitable problem category.
  4. Click/tap the link, and the system redirects you to the relevant live chat.

If you want to contact the rep via social media platforms, the procedure is the same as for riders and drivers mentioned above. Besides, customers can send emails to UNKNOWN TAG — ins. All those gateways provide assistance with an order, payments, delivery, etc.

How to contact Uber customer support


Are Uber for business support and simply Uber support the same?

Business program administrators have a dedicated Uber telephone number and other channels to provide companies, clients, and staff worldwide with a seamless user experience. Individuals (riders, drivers, and Uber Eats customers) can use the app, website, and publicly available

Should I create an Uber account to access support?

You need a personal account to contact assistants vis the app. However, anyone can use the Uber helpline number.

Do VIP clients have privileges in Uber?

The company has a tier-based bonus program. Each level implies specific perks. For example, the VIP Uber helpline number 1-800-314-2308 is available for those reaching the Diamond tier.


As soon as you realize something like "I want to talk to Uber customer service," you can use any suggested gateways to contact the rep. In most cases, the company keeps the brand and always helps its customers cope with challenges, report incidents, and express wishes. However, if you need clarification or have additional questions, Howly will help you resolve everything on short notice. We guide you in the right way 24/7, without vacations and days off.

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