How to cancel Express VPN — step-by-step guide by Howly

Express VPN is a cool service that helps you stay anonymous online. With it, you can access sites blocked in your region, as well as hide your configured IP address. In order to start using the service, you need to subscribe and pay for it. However, the service has a money-back guarantee which lasts 30 days.

If you started using Express VPN, but you don't want to continue using it for various reasons, then you can cancel your subscription. You can do this very quickly and easily. In this article, you will find detailed instructions from the Howly team on how to unsubscribe for different gadgets: computers, IOS phones and tablets, and Android devices.

How to cancel Express VPN subscription — full instruction

How to cancel my Express VPN using a browser

You can unsubscribe very simply using your browser. Here's a handy and simple tutorial on how to do it in just a few clicks:

1. Open the browser window of your choice and follow the link. Log in to your account.
2. Next, you need to contact service support. To do this, find the Chat with us button at the bottom of the page.
3. Start a chat with customer service. Describe your desire to close your subscription and follow the instructions you will receive from the support chat. For example, you will need to leave your email address and other details.
4. Stay in touch with the support chat and wait for them to confirm your unsubscription. This usually takes no more than 15 minutes.
5. After they confirm your cancellation, you can close the chat.

How to cancel VPN Express on iPad and iPhone

If you want to cancel your subscription using your IOS device, the instructions will be different. These instructions are universal and will help you unsubscribe from Express VPN and other apps on your IOS gadgets. You can do it in just a few minutes and in 4 steps:

1. Find the Settings app on your device and open it.
2. Next, find the Subscriptions tab. This is where you can find all the subscriptions you've made from your AppleID account.
3. Next, in the list of applications, find the Express VPN and tap on it.
4. In the tab that opens, find the Unsubscribe button and tap it. Done!

How to unsubscribe from an Android device

For Android users, the instructions will be different. If you subscribed through an app installed from the Play Store, you will need to unsubscribe:

1. Go to the Play Store app and sign in to your profile.
2. On the side menu, find the Subscription tab. Open it.
3. Find Express VPN in the list and click Unsubscribe.
4. If you can't unsubscribe through the settings, do it with your browser. See above for instructions.

Express VPN: How to cancel with a refund

Express VPN has a 30-day guarantee, during which you can get your money back. So if you subscribed and decided to cancel it within trial days, you will get refunded without any questions. It is also possible to get your money back after the trial period. But in this case, you will need to prove to the support service that you have not used the service during this time or that the service was not working properly.

After canceling your subscription, the support team will promise you a refund within 5-7 business days. But in the experience of many users, the money is refunded much faster. Occasionally there may be technical difficulties and the procedure may take longer. You'll get the money on the same credit card or an online account you used to subscribe. For example, if you used a Pioneer account to pay for your subscription, you will get your refund on that account.