How to cancel Adobe Creative Cloud subscription

Updated: March 08, 2023
6 min read
How to cancel Adobe Creative Cloud subscription
by Judi Perez
Tech Expert & Writer
Checked by
Quality Control team

In general, Adobe Inc. designed Creative Cloud as a handy service for managing mobile and desktop applications and cloud-based tools for UX and graphics design, advanced web development, and photo/video processing and editing. It’s a hub for over 20 widely-used apps, including such popular titles as Photoshop, Adobe Express, Animate, Acrobat Pro, Illustrator, Fresco, and InDesign. But why do users reflect on how to cancel my Adobe Creative Cloud account? The point is that such a variety of software often proves to be excessive for those who don’t need an extended collection of Adobe programs. What’s more, the apps are targeted at professionals and may be difficult to master for the novice. The offered plans are also hardly cheap, and not every user can afford to keep them. Thus, Howly suggests the simplest solutions to discontinue your subscription with no hassle online from a desktop computer or phone. Let’s get into the matter!

Before we start

Save your time and let professionals resolve your issue in minutes!
Want to start solving your problem immediately? Experienced Howly troubleshooters can fix your issue ASAP. They’re already waiting for you in the chat!

The benefits you’ll get while troubleshooting your issue with Howly experts:

    • Qualified help with laptops HDD
    • Quick advice right in your device 24/7/365
    • Expert reply within 60 seconds
    • Clear step-by-step guidance
    • Limitless number of follow-up questions
    • Understanding and empathetic help till your laptop HDD issue is fully resolved
    • All answers you need in one place

Failures to cancel Adobe Creative Cloud free trial or sub: what issues users face

It would seem what may be difficult in subscription cancellation? Unfortunately, problems still arise. And it doesn’t even matter whether you’re struggling to cancel an Adobe Creative Cloud free membership or yearly subscription. Howly experts offer assistance for all Adobe services and are well familiar with issues users commonly encounter when terminating Creative Cloud. You can explore them too, on the list below:

  • troubles receiving an automatic refund for a monthly sub;
  • a refund for a yearly sub isn’t credited;
  • cancelation fee issues;
  • problems removing the service from PC;
  • inability to change or cancel an Adobe Creative Cloud plan;
  • account issues;
  • cancellation problems when terminating a sub via phone.

Can’t find your issue on the list? That’s not a big deal for Howly! We have the power to tackle any Creative Cloud problem in a minimum time.

How to cancel Adobe Creative Cloud on computer & phone

Creative Cloud isn’t for everyone, and there’s no point in paying for something you aren’t eager to use. Thus, after trying the service for the first time, many people comprehend that it’s not what they were looking for. So they start bothering with the issue “how to cancel my Adobe Creative Cloud free trial?” In general, everything is easy, and the procedure is identical for both purchased and free memberships. Your subscription type also doesn’t matter. So let’s find out how to cancel Adobe Creative Cloud for teams or separate users:

  • Log in to your Adobe account. Since you have no opportunity to end your membership via the interface of Creative Cloud, you need to use the Adobe website.
How to cancel Adobe Creative Cloud subscription
  • Head to Help & Support. You’ll spot the tab on the top panel – click it to enter the drop-down menu. When you see the available options, pick Manage my plan to access the details. You’ll locate it in the Common Tasks subsection.
How to cancel Adobe Creative Cloud subscription
  • Select Manage Plan. If you’ve purchased different Adobe memberships, you’ll see all of them here. Just spot Creative Cloud and hit Manage Plan.
How to cancel Adobe Creative Cloud subscription
  • Hit Cancel Your Plan. You'll have a list of available actions to manage your Adobe plan. So you can change, upgrade, or cancel a membership for Adobe Creative Cloud – go for the last option.
How to cancel Adobe Creative Cloud subscription
  • Provide feedback. Adobe doesn’t bother you will long, tedious questions. You just need to leave your feedback by marking the appropriate checkbox. If none of them fits you, just hit Other and write down your reason for ending the membership. Once you do this, tap Next.
How to cancel Adobe Creative Cloud subscription
  • Confirm termination. Here, Adobe notifies you about the perks you lose by choosing to cancel the Adobe Creative Cloud membership license, including access to apps and increased storage space. If you don’t change your mind, move on. The service will also suggest you several other subscription offers, politely refuse by hitting No Thanks.
How to cancel Adobe Creative Cloud subscription
  • Check the details. Review the provided details about what you can expect after cancellation and pick Confirm. The information about your refund is also indicated here. Then, consider which features you still can use and hit Done.
How to cancel Adobe Creative Cloud subscription


Can I be eligible for a refund once I cancel a subscription to Adobe Creative Cloud?

You won’t manage to get a refund if you cancel an expired Adobe Creative Cloud membership or terminate the plan after 14 days of its activation. At the same time, you don’t have to perform any additional actions, as the funds will be returned to your bank card automatically in one payment.

Is it possible to cancel Adobe Creative Cloud without penalty?

The termination of a monthly subscription comes with no penalty. You’ll pay a fee only in case you cancel the Adobe Creative Cloud yearly subscription. The charge is equal to 50% of your remaining membership balance.

What to do if I’ve managed to self-cancel an Adobe Creative Cloud account during that 14-day period but still can’t obtain a refund?

You won’t qualify for a refund if you’ve already got your money back. Another possible reason why Adobe refuses to return your funds is that you purchased your subscription via a different service (a third-party reseller). In this case, you need to contact the reseller to solve the problem.


Whether you find the majority of Creative Cloud features unnecessary or just want to save money on editing apps, you can manage your Adobe membership and deactivate it at any time. This guide reveals all details concerning the issue and offers the best solution to cancel your Adobe Creative Cloud account. If some annoying problem still bothers you, Howly is ready to solve it for you. We’ll match you with our highly-qualified tech expert instantly, so you’ll get your issue fixed in mere minutes!

Howly expert is ready to help you with your Apps problem


Invalid Date
My computer is incapable of running Adobe software. Don’t purchase the sub if you have the same problem.
Kenny Frye
Invalid Date
Adobe makes good software. So far I lack the experience to use it all.
Jamie Snow
Invalid Date
Canceled my sub a while back with your guide. Quite happy now.
Kenneth Gaines
Invalid Date
I think Linux is a more viable option for creatives. Curious if I should be switching.
Invalid Date
It's so freaking costly. I only use InDesign once a week and maybe Photoshop once a month.
Invalid Date
Luckily I am still eligible for a refund, it’s time to drop adobe.
Joseph Kian
Invalid Date
First I couldn’t figure out how to get rid of Creative Cloud. Thanks, Howly!
Invalid Date
Did anyone switch to something else? And if yes, what do you like better?
Dilan Ward
Invalid Date
60 free days enticed me not to cancel mine.
Invalid Date
Adobe’s ridiculous price made me unsubscribe. They ask too much for a month of usage.
Invalid Date
Once canceled with a support rep, and they ended up terminating two licenses at random – not those I was asking about.
Invalid Date
All that apps are too complicated for me. Glad to say I am free from that trap.
Invalid Date
I have had to leave Creative Cloud behind since there are too many apps I haven’t even used.
Julia Garner
Invalid Date
I went to terminate mine once and Adobe tried to give me the 2 months free sub and when I refused they actually responded back saying “what if we gave you a year?”
Kieron Bright
Invalid Date
It’s a pity that I didn’t see this guide earlier, I didn’t get a refund for my subscription.
Invalid Date
Finally, I'm free!
Aston Benton
Invalid Date
I had problems canceling my Adobe plan on my iPhone so explained the situation to Howly expert and was surprised at how quickly they answered.
Samuel Kaufman
Invalid Date
I'd like to know how users are being "predatorily" tricked, their refund policy is pretty clear.
Invalid Date
They do apply a fair bit of annoying techniques to get you to stay. That takes time and I really hate this during cancellation.
Edward King
Invalid Date
Is there a fee for changing plans?

Write a comment

Trusted & Secured

We use cookies to improve your browsing experience on our site, show personalized content and targeted ads, and analyze site traffic.
More info