Complete Guide: How to Fix Hanging or Crashing Apps on Windows 10

Updated: September 19, 2022

Table of Contents:

  1. Introduction
  2. Disable your antivirus
  3. Perform SFC scan
  4. Force-restart the application
  5. Check the time and date
  6. Update your apps through the Windows Store
  7. Restart the Windows Store
  8. Run the Windows Troubleshooter
  9. Disable the Firewall
  10. Empty Microsoft Store cache
  11. Re-register ownership
  12. Reset all Microsoft services
  13. Summary

Apps may crash for various reasons, from a troublesome Windows upgrade to a serious system error. Use the methods listed below to prevent future hanging or crashing apps if the standard loopholes like upgrading or restarting programs haven’t worked.

1. Disable your antivirus

Sometimes your apps may hang or crash because there is a conflict between the Windows Update mechanism and external virus scanning software. Your computer will instantly update the preloaded programs when the big system update is completed. And this is where some people run into complications.

Some update features may often be blocked by your antivirus software, which makes other programs unstable and causes Windows apps to crash. To prevent this from happening, temporarily disable your antivirus.

You can re-enable it after a couple of days when all of your programs and the Microsoft Store have been accurately revised and updated.

Keep in mind that you should run Windows Defender as a security measure while the third-party anti-malware products are on hold. Keep your guard up.

2. Perform SFC scan

Windows has a built-in feature called SFC (System File Checker) that looks for issues with files on your device. To scan your computer through the System File Checker, you must be an administrator performing a console session. Here is how you do it:

  1. From the Taskbar, hit the shorthand keys Windows + X.
  2. Go for Command Prompt from the inventory (Admin).
  3. In the User Account Control popup, go with Yes.
  4. Enter ‘SFC /scannow’ and push Enter in the Command Prompt widget.
  5. The file system checker program examines the stability of Windows system files and, if necessary, restores them.
  6. Restart the device after the procedure is finished.

3. Force-restart the application

The way the computer handles hanging or crashing apps may potentially change as a result of updates, in addition to the apps themselves. And that could also be the cause of app failures and malfunctions. Fortunately, you can return those apps to their default configuration in a few simple steps. Another guide on what to do if Windows 10 apps stop working is described below:

  • Pick Settings from the Start panel. 
  • Proceed to Apps and features through the Apps panel. 
  • Click on the problematic app and select Reset from the Advanced settings menu.
  • Shut off your device and start over.

4. Check the time and date

The incorrect time and date may be another explanation for your apps or Windows Store crashing. Here is what you can do:

  • Select Adjust date or time on the Taskbar. Ensure that your time difference is accurate.
Check the time and date
  • Select OK after unticking the Time Server Synchronization option.
  • Enter any time and date underneath the Date and Time box.
  • Consider becoming a time traveler and select an incorrect timeline randomly. 
  • Now simply click ‘OK’.
  • Come back to the Internet time board and pick Change settings from there.
  • Select Update now after checking the Time Server Synchronization option. 

5. Upgrade your apps through Windows Store

Here is another thing you can do to solve the apps or Windows Store crashing on your PC or laptop:

  • Hold down the Windows button and hit the “R” key. In the bar that opens, write “ms-windows-store:” and click Enter.
Upgrade your apps through Windows Store
  • After entering the app, look for “Download and updates” on the three-dot bar on the upper right side.
Look for "Download and updates"
  • Select “Get updates” from the Microsoft Store display.
Select "Get updates" from the Microsoft Store display

Once you click on this button, all the programs will be updated. When it’s done, check to see if your computer’s programs are still hanging or malfunctioning. 

6. Restart the Windows Store

The issue with Windows Store also may be resolved by employing the Command Prompt to restart the application:

  • Use the search box to look up ‘cmd’. Click on it, and then choose “Run as Administrator”
Restart the Windows Store
  • Put in ‘wsreset’ and press Enter in the widget.
Put in 'wsreset' and press Enter in the widget

The Store cache has now been restored to its original state.

For the modifications to be saved, restart your device. Then, take a look to check if the issue is there.

7. Run the Windows Troubleshooter

And of course, don’t forget to run the Troubleshooter in these 4 simple steps:

  1. To launch the command prompt, push Windows and R simultaneously.
  2. Insert ‘ms-settings:troubleshoot’ and click on OK.
  3. To widen it, tap on Other troubleshooters.
  4. In order to launch store system analysis, choose Windows Store apps.
Run the Windows Troubleshooter

8. Disable the Firewall

Windows Firewall is a feature that can lead to Windows hanging, cause an update to be halted, and even make Windows apps crash.

Also, the Firewall can block entry to the Microsoft Store after an upgrade.

After fixing the problem, remember to re-enable the Firewall. Continue using the below solutions if the problem persists:

  • Enter Windows Firewall into the search bar and click Open.
Enter Windows Firewall into the search bar
  • In the left panel, click on Windows Firewall to turn it on or off.
Turn Windows Firewall on or off
  • Switch off Windows Firewall. Do this for all public and private networks.
Switch off Windows Firewall
  • Verify your choice.
  • Restart your computer and turn on the Firewall once more.

9. Empty Microsoft Store cache

An additional method that could assist you in solving your issue has to do with a certain secret folder. The cache from the Windows Store app is preserved there, so it could be worth a shot to erase it and start over.

  • Access File Explorer, then navigate to the Windows partition.
  • Enable Hidden items by tapping the View tab.
  • Go to ‘Users\:your username:\AppData\Local\Packages\Microsoft.WindowsStore 8wekyb3d8bbwe\LocalCache’.
  • To clean every document in the Local Cache folder, press Ctrl and A. 
  • Then, select Delete.

10. Re-register ownership

If you’re having trouble with hanging or crashing apps, consider re-registering them all by following these steps:

Enter Windows PowerShell in administrative mode.

Then put in the text below and press Enter:

Get-AppXPackage | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\AppXManifest.xml”}

Quit Windows PowerShell, and confirm if it has solved the problem.

11.  Reset Microsoft services

Closing your Windows and starting it over again enables Windows to load the driver needed to run the software. Follow these instructions to conduct a fresh start on your desktop:

Reset Microsoft services
  • Search for “System Configuration” in Settings.
"System Configuration" in Settings
  • Look for the “General” option in the System Configuration box.
  • Choose the “Normal Startup” under the General bar. 
  • Go to the Services and pick “Hide all Microsoft services”.
Pick "Hide all Microsoft services"
  • Look for “Disable all” to momentarily turn off each service.
  • Select “Enable all”.
  • You can save your changes by clicking “Apply” and “OK”.
Save changes by clicking "Apply" and "OK"



Windows issues have existed for as long as Windows itself. It is not surprising that the most recent version of Windows has certain issues. For example, the Microsoft store keeps closing for no reason. Some steps can help to solve Windows apps crash. Follow them and share this guide with your friends!

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