Created: November 8, 2022

When will the money illegally taken from my card be returned because I paid for 1 month of Premium

Last Edit: November 8, 2022
Anton Hrytsaienko
Anton Hrytsaienko Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Anton Hrytsaienko
Anton Hrytsaienko Tech Expert & Writer
Nice to meet you, *****!
Customer Reply
2 days ago I reactivated the Dashlane Premium version and 4 times the amount was withdrawn from my card. In the application I am still on Free

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Anton Hrytsaienko
Anton Hrytsaienko Tech Expert & Writer
Subscriptions may be cancelled at any time by logging into the web App at app.dashlane.com and going to the “My Account” section. You will be able to use a canceled Subscription until its scheduled expiration, but you will not receive any pro-rata refund of the current term
Also, they have 30 days refund policy
Customer Reply
My Premium subscription has expired my money was taken and I'm still on the Free version.
Anton Hrytsaienko
Anton Hrytsaienko Tech Expert & Writer
Please allow me a moment to provide you with further instructions, I would really appreciate it if you would wait for me in the chat. Thank you!
On what device you are using Dashlane ?
Customer Reply
Phone and Chrome on desktop PC
If the money is still taken from me for 4 months, the Premium version can be activated and the money in the account does not have to be returned
Yesterday I tried Dashlane on Safari desktop.
Anton Hrytsaienko
Anton Hrytsaienko Tech Expert & Writer
In all devices the same free version?
Customer Reply
Yes
Anton Hrytsaienko
Anton Hrytsaienko Tech Expert & Writer
Do you have only 1 account in Dashlane?
Customer Reply
I tried Dashlane on *****@gmail.com
Anton Hrytsaienko
Anton Hrytsaienko Tech Expert & Writer
Did you add your credit card to this account?
Customer Reply
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Sorry
Anton Hrytsaienko
Anton Hrytsaienko Tech Expert & Writer
In this case solution will be next:
You need to open link https://support.dashlane.com/hc/en-us/requests/new
Choose billing in left menu
After filling in the form
Customer Reply
I did this and sent it yesterday
Anton Hrytsaienko
Anton Hrytsaienko Tech Expert & Writer
Did you get reply?
Customer Reply
No.
Anton Hrytsaienko
Anton Hrytsaienko Tech Expert & Writer
I believe you need a little more time to get a reply
Customer Reply
I hope it will be resolved as soon as possible.
Thank you so much Anton.
Anton Hrytsaienko
Anton Hrytsaienko Tech Expert & Writer
Sure, do you have any additional questions I can help you with?
Customer Reply
No.
Anton Hrytsaienko
Anton Hrytsaienko Tech Expert & Writer
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime.
Customer Reply
Have a pleasant day.Regards.
Anton Hrytsaienko
Anton Hrytsaienko Tech Expert & Writer
Thank you so much!