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When will the money illegally taken from my card be returned because I paid for 1 month of Premium
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
2 days ago I reactivated the Dashlane Premium version and 4 times the amount was withdrawn from my card. In the application I am still on Free
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Subscriptions may be cancelled at any time by logging into the web App at app.dashlane.com and going to the “My Account” section. You will be able to use a canceled Subscription until its scheduled expiration, but you will not receive any pro-rata refund of the current term
Also, they have 30 days refund policy
My Premium subscription has expired my money was taken and I'm still on the Free version.
Please allow me a moment to provide you with further instructions, I would really appreciate it if you would wait for me in the chat. Thank you!
On what device you are using Dashlane ?
Phone and Chrome on desktop PC
If the money is still taken from me for 4 months, the Premium version can be activated and the money in the account does not have to be returned
Yesterday I tried Dashlane on Safari desktop.
In all devices the same free version?
Yes
Do you have only 1 account in Dashlane?
I tried Dashlane on *****@gmail.com
Did you add your credit card to this account?
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Sorry
In this case solution will be next:
You need to open link https://support.dashlane.com/hc/en-us/requests/new
Choose billing in left menu
After filling in the form
I did this and sent it yesterday
Did you get reply?
No.
I believe you need a little more time to get a reply
I hope it will be resolved as soon as possible.
Thank you so much Anton.
Sure, do you have any additional questions I can help you with?
No.
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime.
Have a pleasant day.Regards.
Thank you so much!
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