Updated: April 04, 2023
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by Anton Hrytsaienko
Tech Expert & Writer
619 resolved issues
Verified Expert in:
Tablets, Apps, Windows issues

When will the money illegally taken from my card be returned because I paid for 1 month of Premium

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!

Customer Replay

2 days ago I reactivated the Dashlane Premium version and 4 times the amount was withdrawn from my card. In the application I am still on Free


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Subscriptions may be cancelled at any time by logging into the web App at app.dashlane.com and going to the “My Account” section. You will be able to use a canceled Subscription until its scheduled expiration, but you will not receive any pro-rata refund of the current term
Also, they have 30 days refund policy

Customer Replay

My Premium subscription has expired my money was taken and I'm still on the Free version.

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Please allow me a moment to provide you with further instructions, I would really appreciate it if you would wait for me in the chat. Thank you!
On what device you are using Dashlane ?

Customer Replay

Phone and Chrome on desktop PC
If the money is still taken from me for 4 months, the Premium version can be activated and the money in the account does not have to be returned
Yesterday I tried Dashlane on Safari desktop.

In all devices the same free version?

Customer Replay


Do you have only 1 account in Dashlane?

Customer Replay

I tried Dashlane on *****@gmail.com

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Did you add your credit card to this account?

Customer Replay

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In this case solution will be next:
You need to open link https://support.dashlane.com/hc/en-us/requests/new
Choose billing in left menu
After filling in the form

Customer Replay

I did this and sent it yesterday

Did you get reply?

Customer Replay


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I believe you need a little more time to get a reply

Customer Replay

I hope it will be resolved as soon as possible.
Thank you so much Anton.

Sure, do you have any additional questions I can help you with?

Customer Replay


Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime.

Customer Replay

Have a pleasant day.Regards.

Thank you so much!

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