Created: December 14, 2022

When I highlight the Peacock box onmy roku, it wont open

Last Edit: January 6, 2023
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Samanta Jones
Samanta Jones Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Samanta Jones
Samanta Jones Tech Expert & Writer
Nice to meet you, *****!
You can't enter Peacock app?
Customer Reply
yes
Samanta Jones
Samanta Jones Tech Expert & Writer
Could you try to update the app please?
Customer Reply
How
Samanta Jones
Samanta Jones Tech Expert & Writer
-Press the Home button on your Roku remote.
-Click on “Settings”.
-Click on “System”.
-Click on “System Update”.
-Select “Check Now” to manually check for updates.
-You will see the current software and build version, along with the date and time of the latest update.
Customer Reply
it says all software is up to date
Samanta Jones
Samanta Jones Tech Expert & Writer
Does it give you any error when you are trying to open it?
Customer Reply
No, it momentarily goes to another screen, like it is going to open. But then it comes right back to the Peacock square
Samanta Jones
Samanta Jones Tech Expert & Writer
I assume you will need to try to delete, restart your TV and install the app again after that
1)Highlight the app and press the Options button on the remote.
2)Select Remove channel.
3)Confirm your choice with the Remove option.
4)Wait for the app to get removed.
5)The app will disappear from the apps grid.
After that you will need to restart your TV and install the Peacock app once again
Customer Reply
I turned my tv off and back off and Peacock
opened up
Samanta Jones
Samanta Jones Tech Expert & Writer
It now works?
Customer Reply
yes it does
Samanta Jones
Samanta Jones Tech Expert & Writer
Great! Is there anything else I can do for you today?
Customer Reply
no thank you
Samanta Jones
Samanta Jones Tech Expert & Writer
Please feel free to contact us at any time. We'll be happy to help you.
Customer Reply
thank you
Samanta Jones
Samanta Jones Tech Expert & Writer
Thanks for chatting with us today!

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