Updated: March 28, 2023
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by Samanta Jones
Tech Expert & Writer
498 resolved issues

When I highlight the Peacock box onmy roku, it wont open

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay

*****

Nice to meet you, *****!
You can't enter Peacock app?

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Customer Replay

yes

Could you try to update the app please?

Customer Replay

How

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  • Press the Home button on your Roku remote.
  • Click on “Settings”.
  • Click on “System”.
  • Click on “System Update”.
  • Select “Check Now” to manually check for updates.
  • You will see the current software and build version, along with the date and time of the latest update.
Customer Replay

it says all software is up to date

Does it give you any error when you are trying to open it?

Customer Replay

No, it momentarily goes to another screen, like it is going to open. But then it comes right back to the Peacock square

I assume you will need to try to delete, restart your TV and install the app again after that

  1. Highlight the app and press the Options button on the remote.
  2. Select Remove channel.
  3. Confirm your choice with the Remove option.
  4. Wait for the app to get removed.
  5. The app will disappear from the apps grid.

After that you will need to restart your TV and install the Peacock app once again

Customer Replay

I turned my tv off and back off and Peacock
opened up

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It now works?

Customer Replay

yes it does

Great! Is there anything else I can do for you today?

Customer Replay

no thank you

Please feel free to contact us at any time. We'll be happy to help you.

Customer Replay

thank you

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Thanks for chatting with us today!

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