Updated: March 28, 2023
Was it helpful?
by Samanta Jones
Tech Expert & Writer
498 resolved issues

When I highlight the Peacock box onmy roku, it wont open

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
You can't enter Peacock app?


Customer Replay


Could you try to update the app please?

Customer Replay


banner 3
  • Press the Home button on your Roku remote.
  • Click on “Settings”.
  • Click on “System”.
  • Click on “System Update”.
  • Select “Check Now” to manually check for updates.
  • You will see the current software and build version, along with the date and time of the latest update.
Customer Replay

it says all software is up to date

Does it give you any error when you are trying to open it?

Customer Replay

No, it momentarily goes to another screen, like it is going to open. But then it comes right back to the Peacock square

I assume you will need to try to delete, restart your TV and install the app again after that

  1. Highlight the app and press the Options button on the remote.
  2. Select Remove channel.
  3. Confirm your choice with the Remove option.
  4. Wait for the app to get removed.
  5. The app will disappear from the apps grid.

After that you will need to restart your TV and install the Peacock app once again

Customer Replay

I turned my tv off and back off and Peacock
opened up

banner 6

It now works?

Customer Replay

yes it does

Great! Is there anything else I can do for you today?

Customer Replay

no thank you

Please feel free to contact us at any time. We'll be happy to help you.

Customer Replay

thank you

banner 9

Thanks for chatting with us today!

Get answers until you're satisfied
14 verified experts are online now
Expert's Assistant
Ask your question here
Share on:
Copy to clipbord
Was it helpful?
Howly expert is ready to help you with your TV problem

No comments yet...

What about starting a discussion? Be the first to share your thoughts!

Write a comment

We use cookies to improve your browsing experience on our site, show personalized content and targeted ads, and analyze site traffic.
More info