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When I highlight the Peacock box onmy roku, it wont open
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
You can't enter Peacock app?
yes
Could you try to update the app please?
How
- Press the Home button on your Roku remote.
- Click on “Settings”.
- Click on “System”.
- Click on “System Update”.
- Select “Check Now” to manually check for updates.
- You will see the current software and build version, along with the date and time of the latest update.
it says all software is up to date
Does it give you any error when you are trying to open it?
No, it momentarily goes to another screen, like it is going to open. But then it comes right back to the Peacock square
I assume you will need to try to delete, restart your TV and install the app again after that
- Highlight the app and press the Options button on the remote.
- Select Remove channel.
- Confirm your choice with the Remove option.
- Wait for the app to get removed.
- The app will disappear from the apps grid.
After that you will need to restart your TV and install the Peacock app once again
I turned my tv off and back off and Peacock
opened up
It now works?
yes it does
Great! Is there anything else I can do for you today?
no thank you
Please feel free to contact us at any time. We'll be happy to help you.
thank you
Thanks for chatting with us today!
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