Updated: March 21, 2023
Was it helpful?
by Peter Davis
Tech Expert & Writer
817 resolved issues

We have a samsung curve 55in and recently our you tube has stopped working and cannot get it to operate although the browser is working

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Please clarify do you get any error message while trying to start YouTube TV app?


Customer Replay

No it gets to the you tube front symbol on the TV and does not move from there nor can we do anything

It's just frozen, correct?

Customer Replay


banner 3

What troubleshooting have you done so far?

Customer Replay

we have turned off the power replace the batteries in the smart hub remote and no action from there

Have you performed hard reset with your TV?
Please unplug the power cable from outlet at least for 60 seconds

Customer Replay

If you mean by turning off upluging the power yes

At least 60 seconds, not less
Also perform the same procedure with your Wi-Fi router/modem

Customer Replay

all fixed stew many thanks

banner 6

You are welcome!
Let me know if I can help you more

Customer Replay

no thankyou that appears to be everything at this stage have a good day

I am so pleased to see your issue got resolved!

Get answers until you're satisfied
14 verified experts are online now
Expert's Assistant
Ask your question here
Share on:
Copy to clipbord
Was it helpful?
Howly expert is ready to help you with your TV problem

No comments yet...

What about starting a discussion? Be the first to share your thoughts!

Write a comment

We use cookies to improve your browsing experience on our site, show personalized content and targeted ads, and analyze site traffic.
More info