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We have a samsung curve 55in and recently our you tube has stopped working and cannot get it to operate although the browser is working
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Please clarify do you get any error message while trying to start YouTube TV app?
No it gets to the you tube front symbol on the TV and does not move from there nor can we do anything
It's just frozen, correct?
yes
Okay
What troubleshooting have you done so far?
we have turned off the power replace the batteries in the smart hub remote and no action from there
Have you performed hard reset with your TV?
Please unplug the power cable from outlet at least for 60 seconds
If you mean by turning off upluging the power yes
Yes
At least 60 seconds, not less
Also perform the same procedure with your Wi-Fi router/modem
all fixed stew many thanks
Great!
You are welcome!
Let me know if I can help you more
no thankyou that appears to be everything at this stage have a good day
I am so pleased to see your issue got resolved!
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