Created: January 25, 2023

We have 4 Vtech phones we get a dial time but there is no sound

Last Edit: January 25, 2023
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Mia Green
Mia Green Tech Expert & Writer
Hello, thank you for contacting Howly! I am here to help you today!
May I know your first name, please?
Customer Reply
*****
Mia Green
Mia Green Tech Expert & Writer
Nice to meet you, *****
Please describe your request with as many details as possible for me to get the whole picture of the situation.
Are you trying to call someone?
Customer Reply
4
This isn't working
We have 4 phone s we get a dial time but the person doesn't here us. Same when we get a call
Mia Green
Mia Green Tech Expert & Writer
Got it
So you can't receive and make calls?
Customer Reply
We can make them but they don't connect
Our phones ring but we don't hear.
Mia Green
Mia Green Tech Expert & Writer
Do you just have no sound on incoming calls?
Customer Reply
Yes
Mia Green
Mia Green Tech Expert & Writer
Got it
What phone do you use?
Customer Reply
4 Vtechsvtech
Mia Green
Mia Green Tech Expert & Writer
Got it
What is the model?
Customer Reply
Cs6529-48
Mia Green
Mia Green Tech Expert & Writer
Got it
Allow me a moment, please!
Please follow the instruction
Step 1: Disconnect the power to the telephone base.
Step 2: Disconnect the handset batteries.
Step 3: Wait a few minutes and then reconnect the power to the telephone base.
Step 4: Reconnect the handset batteries.
Step 5: Wait about one minute for the handsets to re-establish a link with the telephone base and then test the phone again.
Customer Reply
It worked thanks
Mia Green
Mia Green Tech Expert & Writer
You are always welcome!

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