Updated: March 18, 2023
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by Mia Green
Tech Expert & Writer
612 resolved issues

We have 4 Vtech phones we get a dial time but there is no sound

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Hello, thank you for contacting Howly! I am here to help you today!
May I know your first name, please?

Customer Replay


*****

author


Nice to meet you, *****
Please describe your request with as many details as possible for me to get the whole picture of the situation.
Are you trying to call someone?

Customer Replay


4
This isn't working
We have 4 phone s we get a dial time but the person doesn't here us. Same when we get a call

author


Got it
So you can't receive and make calls?

Customer Replay


We can make them but they don't connect
Our phones ring but we don't hear.

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author


Do you just have no sound on incoming calls?

Customer Replay


Yes

author


Got it
What phone do you use?

Customer Replay


4 Vtechs

image

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Got it
What is the model?

Customer Replay


Cs6529-48

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author


Got it
Please follow the instruction

  1. Step 1: Disconnect the power to the telephone base.
  2. Step 2: Disconnect the handset batteries.
  3. Step 3: Wait a few minutes and then reconnect the power to the telephone base.
  4. Step 4: Reconnect the handset batteries.
  5. Step 5: Wait about one minute for the handsets to re-establish a link with the telephone base and then test the phone again.
Customer Replay


It worked thanks

author


You are always welcome!

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