Updated: March 18, 2023
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by Mia Green
Tech Expert & Writer
612 resolved issues

We have 4 Vtech phones we get a dial time but there is no sound

Hello, thank you for contacting Howly! I am here to help you today!
May I know your first name, please?

Customer Replay


Nice to meet you, *****
Please describe your request with as many details as possible for me to get the whole picture of the situation.
Are you trying to call someone?

Customer Replay

This isn't working
We have 4 phone s we get a dial time but the person doesn't here us. Same when we get a call

Got it
So you can't receive and make calls?

Customer Replay

We can make them but they don't connect
Our phones ring but we don't hear.

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Do you just have no sound on incoming calls?

Customer Replay


Got it
What phone do you use?

Customer Replay

4 Vtechs


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What is the model?

Customer Replay


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Got it
Please follow the instruction

  1. Step 1: Disconnect the power to the telephone base.
  2. Step 2: Disconnect the handset batteries.
  3. Step 3: Wait a few minutes and then reconnect the power to the telephone base.
  4. Step 4: Reconnect the handset batteries.
  5. Step 5: Wait about one minute for the handsets to re-establish a link with the telephone base and then test the phone again.
Customer Replay

It worked thanks

You are always welcome!

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