Updated: March 27, 2023
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by Mykola Hezhoian
Tech Expert & Writer
488 resolved issues

We don't have any sound on our Dish channels

We have been watching some u tube shows before it went out.

Hello, thank you for using Howly.
Can you please tell me, what is your TV brand?

Customer Replay

Our TV is Samsung with Polk sound system


Are any other apps have sound?

Customer Replay


What troubleshooting have you done so far?

Customer Replay

Everything we know

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I'm sorry, I will need more details about that. Have you checked if the TV is in mute mode?

Customer Replay


Have you restarted anything by unplugging, including your Dish, Samsung TV, and sound system?

Customer Replay

Our problem happened when we changed from utube to live tv

Noted, thank you! When you get back to youtube, there is still no sound, correct?

Customer Replay


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Please, follow this to test the sound:
Press “Menu” on the remote, then select the “Support” option. Choose “Self Diagnosis” from the options, and then select “Sound Test.” The TV will play a melody out of the built-in speakers. Let me know if you hear anything from the TV.
Note, that it can be a different location, depending on your TV model. The way may be Home -> Settings -> Self Diagnosis.

Customer Replay

We have tried the menu but no self diagnosis

You don't have it in the "support" or "settings" options?

Customer Replay


Do you know the exact model or the year of your TV?

Customer Replay

2019 49in

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Do you have this path?

  1. Open Settings, and select Support.
  2. Select Device Care.
Customer Replay


Got it, in this case, can I ask you again, have you performed the "hard reset" by unplugging everything for 2 minutes?

Customer Replay

No. We will try that

Thank you! Let me know, once you finish and if the issue with the sound is still there. Try to click the "mute" button a few times after the hard reset.

Customer Replay


I’m glad I was able to get that sorted out for you. Before you go, is there anything else I can assist you with today?

Customer Replay

not now

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