Updated: April 01, 2023
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by Thomas Johnson
Tech Expert & Writer
535 resolved issues

We are on the internet and can open other service providers

like Disney but when we go to the Netflix command on our hand set it will not open the Netflix

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
What error occurs when opening netflix?

Customer Replay

It will not open at all I can move along the channel selection bar or use the netflix button on the handset, either way it will not open at all. I am in ***** West Australia dont know if my area has a problem but other channels open fine

What device do you use to watch?

Customer Replay

Smart tv

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Thank you
What model of TV do you have?

Customer Replay

Samsung, have not changed it or anything else, eg handset the same

Customer Replay

Its like we have fallen off the service

Unplug your Samsung TV for about 5 minutes before plugging it back in. You must again unplug your Samsung Smart TV for at least 2 minutes. However, you must hold the power button for at least 5 seconds. After the allotted 5 seconds, reconnect your TV and launch Netflix.

Customer Replay

Ok will give it a try

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I`ll be here

Customer Replay

Hi, it has started up again and working. Thank you

That's great!
Is there anything else I can do for you today?

Customer Replay

Not at the moment, all good

I am so pleased to see your issue got resolved!

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