Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
What error occurs when opening netflix?
What error occurs when opening netflix?
Customer Reply
It will not open at all I can move along the channel selection bar or use the netflix button on the handset, either way it will not open at all. I am in ***** West Australia dont know if my area has a problem but other channels open fine
What device do you use to watch?
Customer Reply
Smart tv
Thank you
What model of TV do you have?
What model of TV do you have?
Customer Reply
Samsung, have not changed it or anything else, eg handset the same
Thank you
Customer Reply
Its like we have fallen off the service
Unplug your Samsung TV for about 5 minutes before plugging it back in. You must again unplug your Samsung Smart TV for at least 2 minutes. However, you must hold the power button for at least 5 seconds. After the allotted 5 seconds, reconnect your TV and launch Netflix.
Customer Reply
Ok will give it a try
I`ll be here
Customer Reply
Hi, it has started up again and working. Thank you
That's great!
Is there anything else I can do for you today?
Is there anything else I can do for you today?
Customer Reply
Not at the moment, all good
I am so pleased to see your issue got resolved!
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