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Turn off voice that is telling what is going on
Hello, thank you for using Howly.
On your phone? Is it your phone's voice assistant?
No it is on the tv
Could you tell me your TV's brand and model?
LG
49UJ6300-UA
Thank you.
Is it turned on at the moment?
Yes
Please press the SETTINGS button on your remote — the button with an asterisk or cogwheel shape on it
done
Is it showing you the Settings menu with the following entries:
- Picture
- Sound
- Channels
- Network
- etc
Is there Accessibility in that menu?
NO, there is another button all settings
yes, please select All Settings
Okay, Picture came up
Please look for Accessibility further down the list
Sound sound out sound test
Please select Accessibility
Menu transparency, closed caption audio guidance tv power sound
Please scroll further down
Is Audio Guidance enabled?
OFF
OK, is there Audio Description in that submenu?
No just audio guidance
Does it still read everything on your screen out loud?
Yes
Just the actions
Please try enabling and then disabling the Audio Guidance
I'm waiting with it off
Does it keep reading out loud?
I'm trying to find something besides news
Does your remote have a button with three horizontal dots on it?
Please see the image below
Found a recording
It's still on with the recording
OK, could you please turn off your TV and unplug it for 60 seconds.
Then, plug it back into the outlet, please
No, do not have that button.
Ok back on
Is the voice assistant still active?
I'm listening
So it still keeps reading your screen out loud?
Captions are on
Voice assistant is off I think
Good
You can disable the captions in that same ACCESSIBILITY submenu
I want the captions.
There will be another entry titled Captions or Closed Captions
Do you want to turn them off, too?
no
OK
Is there anything else you need to configure?
I'm still checking the voice assistant is still on a recording. Could it be it was recoreded?
Is that a recording of a TV show?
Yes. I'm checking another recording
I think it is off.
Thank you.
You are welcome, *****!
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