Created: December 14, 2022

Trying to set up Roku

It won’t recognize my Starlink password. I know it is correct
Last Edit: January 6, 2023
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Jake Jeong
Jake Jeong Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Jake Jeong
Jake Jeong Tech Expert & Writer
Nice to meet you, *****!
Customer Reply
i do not have a smart tv
Jake Jeong
Jake Jeong Tech Expert & Writer
At what device are you trying to set it up?
Customer Reply
my living room tv . Express 4K+
Jake Jeong
Jake Jeong Tech Expert & Writer
What does it says when you enter your password?
Customer Reply
Unable to connect to wireless network. The code is 014.40
Jake Jeong
Jake Jeong Tech Expert & Writer
Have you done the full reset of the starlink router?
Customer Reply
I unplugged it and plugged back in
Jake Jeong
Jake Jeong Tech Expert & Writer
Unplug from power and then plug back in 3 times in a row on (2-3 second interval).
Customer Reply
ok
Jake Jeong
Jake Jeong Tech Expert & Writer
Let me know the result, *****
Customer Reply
Ok back on line
Jake Jeong
Jake Jeong Tech Expert & Writer
Ok, good.
Try to restart the Roku device also.
Just use the Settings > System > Power > System restart option on the Roku menu to reboot your Roku system.
Customer Reply
i cannot get to settings. Home button doesn’t appear to work.
Jake Jeong
Jake Jeong Tech Expert & Writer
I see.
Customer Reply
It appears to be recognizing my password now! I’m at activate you Roku player!
Jake Jeong
Jake Jeong Tech Expert & Writer
Ok, good!
Proceed with that, and I'll be here in case you will need additional help.
Customer Reply
thankyou!!
Jake Jeong
Jake Jeong Tech Expert & Writer
So it is working now, correct?
Customer Reply
I just got my activation email! I should be fine from here right?
Jake Jeong
Jake Jeong Tech Expert & Writer
It should be, but if you encounter any difficulties - you know where to find us!
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
Customer Reply
thank you again!
Jake Jeong
Jake Jeong Tech Expert & Writer
We are glad that you have resolved your issue using Howly!

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