Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
Customer Reply
i do not have a smart tv
At what device are you trying to set it up?
Customer Reply
my living room tv . Express 4K+
What does it says when you enter your password?
Customer Reply
Unable to connect to wireless network. The code is 014.40
Have you done the full reset of the starlink router?
Customer Reply
I unplugged it and plugged back in
Unplug from power and then plug back in 3 times in a row on (2-3 second interval).
Customer Reply
ok
Let me know the result, *****
Customer Reply
Ok back on line
Ok, good.
Try to restart the Roku device also.
Just use the Settings > System > Power > System restart option on the Roku menu to reboot your Roku system.
Try to restart the Roku device also.
Just use the Settings > System > Power > System restart option on the Roku menu to reboot your Roku system.
Customer Reply
i cannot get to settings. Home button doesn’t appear to work.
I see.
Customer Reply
It appears to be recognizing my password now! I’m at activate you Roku player!
Ok, good!
Proceed with that, and I'll be here in case you will need additional help.
Proceed with that, and I'll be here in case you will need additional help.
Customer Reply
thankyou!!
So it is working now, correct?
Customer Reply
I just got my activation email! I should be fine from here right?
It should be, but if you encounter any difficulties - you know where to find us!
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
Customer Reply
thank you again!
We are glad that you have resolved your issue using Howly!
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