Updated: March 30, 2023
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by Jake Jeong
Tech Expert & Writer
1008 resolved issues
Verified Expert in:
Tablets, Gadgets, Apps, Smart TV issues

Trying to set up Roku

It won’t recognize my Starlink password. I know it is correct

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!

Customer Replay

i do not have a smart tv

At what device are you trying to set it up?

Customer Replay

my living room tv . Express 4K+


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What does it says when you enter your password?

Customer Replay

Unable to connect to wireless network. The code is 014.40

Have you done the full reset of the starlink router?

Customer Replay

I unplugged it and plugged back in

Unplug from power and then plug back in 3 times in a row on (2-3 second interval).

Customer Replay


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Let me know the result, *****

Customer Replay

Ok back on line

Ok, good.
Try to restart the Roku device also.
Just use the Settings > System > Power > System restart option on the Roku menu to reboot your Roku system.

Customer Replay

i cannot get to settings. Home button doesn’t appear to work.

Customer Replay

It appears to be recognizing my password now! I’m at activate you Roku player!

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Ok, good!
Proceed with that, and I'll be here in case you will need additional help.

Customer Replay


So it is working now, correct?

Customer Replay

I just got my activation email! I should be fine from here right?

It should be, but if you encounter any difficulties - you know where to find us!
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?

Customer Replay

thank you again!

We are glad that you have resolved your issue using Howly!

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