Trying to set up new Onkyo TX-NR6050 receiver
Short summary:
- Check Anynet+ setting on your TV for receiver function.
- Disconnect and reconnect HDMI cable.
- Turn off both TV and receiver, unplug TV for 5 seconds, then plug back in and turn both devices on.
- Check that speakers are properly connected to receiver.
- In receiver's Hardware Setup, select HDMI, turn RHID off, exit menu system, turn RHID back on and exit menu system again.
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TV says no signal
Can you tell me the brand and the model or your TV, please?
Samsung QN90A
How have you connected your receiver to the TV? Have you used the HDMI cable?
Yes connected Xfinity cable box by HDMI cable to receiver CBL HDMI then main output on receiver to HDMI 3 on TV which is its eARC input.
Ok, thank you for the instructions
What troubleshooting have you done so far?
Tried to click on TV’s setup for receiver input and assigned HDMI 3 to receiver.
TV says no signal
Ok, I see
Let's try this way:
On your TV, open Menu> System> Anynet + (HDMI-CEC). Set the Receiver function to On if it is currently off.
ok
Keep me updated
It was on.
Ok, got it, thank you
Can you remove all external devices (STB,OTT devices, etc.) connected to the TV, then check again?
Already did that
Have you tried to disconnect and reconnect the HDMI cable?
Will try and also will try another HDMI input on TV.
Ok, sure, take your time
Don't forget to change the input source on your TV too
Didn’t make a difference.
Is it still on "no signal"?
Yes
Please, try to turn off both the receiver and the TV, unplug the TV, and wait for 5 seconds.
Reconnect it back, turn both devices on and check again
ok
Tell me about the result
Got signal and receiver no longer says Initial Setup but no sound.
Ok, that's something
Now try this way, please:
- Open Menu> Sound> Speaker List.
- Select Receiver from the list.
Ok still no sound.
Got you
Please check If "MUTING" is displayed on the receiver
Nope
Ok, good
Are there any headphones connected to the receiver or the TV?
No
Okay, noted
What do you see on the receiver now?
Says CBL/SAT
Ok, thank you
Please, try to adjust the volume controls on the receiver and try changing the volume on your TV
Adjusted the volume on receiver to 50.0. When trying to adjust volume on TV it says Receiver and adjust volume of receiver.
Ok, I see
Please, follow the instructions below:
- Go into Hardware Setup on your receiver.
- Select HDMI
- Turn RHID Off, and exit out of the menus completely.
- Go back into the menu system and turn RHID back on, exit
completely out of the menus.
Jeez. I don’t have my speakers hooked up yet! Sorry. I’ll do that and will contact your service if I still have problems. My apologies.
It's okay, no problem
I'm glad we have found the source of the problem :)
Thanks for your help.
Please feel free to contact us at any time. We'll be happy to help you. Have a nice one!
You too.
Thanks
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