Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
Customer Reply
TV says no signal
Can you tell me the brand and the model or your TV, please?
Customer Reply
Samsung QN90A
How have you connected your receiver to the TV? Have you used the HDMI cable?
Customer Reply
Yes connected Xfinity cable box by HDMI cable to receiver CBL HDMI then main output on receiver to HDMI 3 on TV which is its eARC input.
Ok, thank you for the instructions
What troubleshooting have you done so far?
What troubleshooting have you done so far?
Customer Reply
Tried to click on TV’s setup for receiver input and assigned HDMI 3 to receiver.
TV says no signal
TV says no signal
Ok, I see
Let's try this way:
On your TV, open Menu> System> Anynet + (HDMI-CEC). Set the Receiver function to On if it is currently off.
Let's try this way:
On your TV, open Menu> System> Anynet + (HDMI-CEC). Set the Receiver function to On if it is currently off.
Customer Reply
ok
Keep me updated
Customer Reply
It was on.
Ok, got it, thank you
Can you remove all external devices (STB,OTT devices, etc.) connected to the TV, then check again?
Can you remove all external devices (STB,OTT devices, etc.) connected to the TV, then check again?
Customer Reply
Already did that
Have you tried to disconnect and reconnect the HDMI cable?
Customer Reply
Will try and also will try another HDMI input on TV.
Ok, sure, take your time
Don't forget to change the input source on your TV too
Don't forget to change the input source on your TV too
Customer Reply
Didn’t make a difference.
Is it still on "no signal"?
Customer Reply
Yes
Please, try to turn off both the receiver and the TV, unplug the TV, and wait for 5 seconds.
Reconnect it back, turn both devices on and check again
Reconnect it back, turn both devices on and check again
Customer Reply
ok
Tell me about the result
Customer Reply
Got signal and receiver no longer says Initial Setup but no sound.
Ok, that's something
Now try this way, please:
1. Open Menu> Sound> Speaker List.
2. Select Receiver from the list.
Now try this way, please:
1. Open Menu> Sound> Speaker List.
2. Select Receiver from the list.
Customer Reply
Ok still no sound.
Got you
Please check If "MUTING" is displayed on the receiver
Please check If "MUTING" is displayed on the receiver
Customer Reply
Nope
Ok, good
Are there any headphones connected to the receiver or the TV?
Are there any headphones connected to the receiver or the TV?
Customer Reply
No
Okay, noted
What do you see on the receiver now?
What do you see on the receiver now?
Customer Reply
Says CBL/SAT
Ok, thank you
Please, try to adjust the volume controls on the receiver and try changing the volume on your TV
Please, try to adjust the volume controls on the receiver and try changing the volume on your TV
Customer Reply
Adjusted the volume on receiver to 50.0. When trying to adjust volume on TV it says Receiver and adjust volume of receiver.
Ok, I see
Please, follow the instructions below:
1. Go into Hardware Setup on your receiver.
2. Select HDMI
3. Turn RHID Off, and exit out of the menus completely.
4. Go back into the menu system and turn RHID back on, exit completely out of the menus.
Please, follow the instructions below:
1. Go into Hardware Setup on your receiver.
2. Select HDMI
3. Turn RHID Off, and exit out of the menus completely.
4. Go back into the menu system and turn RHID back on, exit completely out of the menus.
Customer Reply
Jeez. I don’t have my speakers hooked up yet! Sorry. I’ll do that and will contact your service if I still have problems. My apologies.
It's okay, no problem
I'm glad we have found the source of the problem :)
I'm glad we have found the source of the problem :)
Customer Reply
Thanks for your help.
Please feel free to contact us at any time. We'll be happy to help you. Have a nice one!
Customer Reply
You too.
Thanks
No comments yet...
Comments