Updated: May 09, 2023
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by Mykola Hezhoian
Tech Expert & Writer
488 resolved issues

Trying to set up new Onkyo TX-NR6050 receiver

Receiver say Initial Setup- see TV but nothing comes up on TV.

Short summary:

  1. Check Anynet+ setting on your TV for receiver function.
  2. Disconnect and reconnect HDMI cable.
  3. Turn off both TV and receiver, unplug TV for 5 seconds, then plug back in and turn both devices on.
  4. Check that speakers are properly connected to receiver.
  5. In receiver's Hardware Setup, select HDMI, turn RHID off, exit menu system, turn RHID back on and exit menu system again.

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!

Customer Replay

TV says no signal

Can you tell me the brand and the model or your TV, please?

Customer Replay

Samsung QN90A


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How have you connected your receiver to the TV? Have you used the HDMI cable?

Customer Replay

Yes connected Xfinity cable box by HDMI cable to receiver CBL HDMI then main output on receiver to HDMI 3 on TV which is its eARC input.

Ok, thank you for the instructions
What troubleshooting have you done so far?

Customer Replay

Tried to click on TV’s setup for receiver input and assigned HDMI 3 to receiver.
TV says no signal

Ok, I see
Let's try this way:
On your TV, open Menu> System> Anynet + (HDMI-CEC). Set the Receiver function to On if it is currently off.

Customer Replay


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Keep me updated

Customer Replay

It was on.

Ok, got it, thank you
Can you remove all external devices (STB,OTT devices, etc.) connected to the TV, then check again?

Customer Replay

Already did that

Have you tried to disconnect and reconnect the HDMI cable?

Customer Replay

Will try and also will try another HDMI input on TV.

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Ok, sure, take your time
Don't forget to change the input source on your TV too

Customer Replay

Didn’t make a difference.

Is it still on "no signal"?

Customer Replay


Please, try to turn off both the receiver and the TV, unplug the TV, and wait for 5 seconds.
Reconnect it back, turn both devices on and check again

Customer Replay


Tell me about the result

Customer Replay

Got signal and receiver no longer says Initial Setup but no sound.

Ok, that's something
Now try this way, please:

  1. Open Menu> Sound> Speaker List.
  2. Select Receiver from the list.
Customer Replay

Ok still no sound.

Got you
Please check If "MUTING" is displayed on the receiver

Customer Replay


Ok, good
Are there any headphones connected to the receiver or the TV?

Customer Replay


Okay, noted
What do you see on the receiver now?

Customer Replay


Ok, thank you
Please, try to adjust the volume controls on the receiver and try changing the volume on your TV

Customer Replay

Adjusted the volume on receiver to 50.0. When trying to adjust volume on TV it says Receiver and adjust volume of receiver.

Top answer

Ok, I see
Please, follow the instructions below:

  1. Go into Hardware Setup on your receiver.
  2. Select HDMI
  3. Turn RHID Off, and exit out of the menus completely.
  4. Go back into the menu system and turn RHID back on, exit

completely out of the menus.

Customer Replay

Jeez. I don’t have my speakers hooked up yet! Sorry. I’ll do that and will contact your service if I still have problems. My apologies.

It's okay, no problem
I'm glad we have found the source of the problem :)

Customer Replay

Thanks for your help.

Please feel free to contact us at any time. We'll be happy to help you. Have a nice one!

Customer Replay

You too.

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Invalid Date
Depending on the issue, you may want to try clearing your cache or updating your software
Invalid Date
Are there any other troubleshooting steps I should try before contacting customer support?
Big Jenna
Invalid Date
This is exactly what I needed, thank you! 🙌

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