Updated: March 19, 2023
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by Anton Hrytsaienko
Tech Expert & Writer
619 resolved issues
Verified Expert in:
Tablets, Apps, Windows issues

Today I accidentally bought two fires because I thought that one payment hadn't gone through.

Can you refund the lesser priced one of £64.00. I'm not too good with online purchasing but yes can you put me through?

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Please, could you specify what service you're referring to?

Customer Replay

May I receive a refund from one of them as I don't need two Netta Electric fires..

Where did you bought them?

Customer Replay

I bought them from Amazon


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Got you
Please, Go to Your Orders: https://www.amazon.co.uk/gp/css/order-history to display your recent orders.
Choose the order and select Return or Replace Items.
Select the item you want to return, and select an option from the Reason for return menu.
Choose how to process your return.

Customer Replay

Please wait till I write all this down or can I just save it?

Sure, take your time, and keep me updated how it goes, I'm here with you.

Customer Replay

I have cancelled one fire. I would like to say well done to you and thankyou.

Thank you for choosing our service!
I am so pleased to see your issue got resolved!

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