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Someone pressed some buttons on my samsung remote and it wont stop talking eveytime we turn the tv on or adjust the volume
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Can you provide me with the model of your Samsung TV, please?
where do find that
It should be on the back of your TV
i cantb
Noted.
i cant get to it as it is wall mounted and im here by myselfhere
Don't worry, I'll do my best to help you.
- Navigate to Home > Menu > Settings > All Settings.
- Go to General & Privacy > Accessibility.
- Select Voice Guide Settings and disable Voice Guide.
very sorry but how do i get to home im not tech savvy
Don't worry:)
Do you have a Home button on your remote?
no just the symbol of a house
That is what you are looking for!
ok give me a min
Sure!
ive got quick settings but cant see Menu
What do you see on "Quick Settings"?
standard pic.tv speaker output.standard sound mode. no access network more
Press on "more", please.
What do you see?
it wont let me get into more
Understood.
Can you go back, and press "home" button one more time?
can you remind me
It's a "house" button on your remote.
Tell me when it's done, please.
sorry ok. the strap line at the bottom is now showing
Do you see a gear?
yes at the bottom right hand corner of the screen.it looks like a cog
Click on it, please.
sorry left hand corner
It doesn't matter:)
ok im now in the page with picture as the first option
Do you see "all settings"?
the screens gone blank
Has your TV turned off?
back in no all settings on the screen just expert settings
Open it, please.
done
What do you see?
have scrolled downthe menu is all about the picture
Can you press "house" button again and send me a photo, please?
To attach your photo to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have to choose an image and confirm sending.
there inlies a problem my phone is not working
Noted.
Can you tell me what you see when you click on the cog?
the menu is picture.sound.network system support
Noted.
So you see the menu right now?
just a sec please
yes got it
Click on all settings button on the screen
it has not got that on the screen
it has expert settings
Try to press back two times
not quite sure what you mean sorry
You need to return to All Settings field.
im sorry but it keeps taking me back to the menu starting with picture
Click menu then select sound
ok
the menu says select speaker.sound mode.expert setting on the left.on the right it saystv speaker and standard
Return to the menu and click on the instrument icon named General
have gotten back to the strap line which shows cog.an arrow in a box and search. am i in the right place.sorry
back in the setting menu there is no instrument or icon named general
okay, what options do see in the menu?
just a sec
picture.sound network.system.support
Do you have Volume button on your Samsung Smart Remote.?
yes
Try to press and hold the Volume button on your Samsung Smart Remote. Doing so will directly take you to the Voice Guide option. Just press the Center/Select button to turn off Voice Guide.
ive got too 100 no voice guide. shouldi turn vol right down
gone too 0 no voice guide
The instruction above should turn off Voice guide. If you you want, you could set up the volume up to 100 or turn it off.
ok ill try that.
Okay. Keep me posted.
gone upto 100,there is NO Voice Guide
Samsung TV is still talking to you (Voice Guide)?
yes keeps telling me the volume and that im not connected which i am
Can you check the option "system" in the menu? Do you see "General" or "Accessibility"?
There
just a sec
accessibility but no general
Good. Click there on accessibility.
done
says vvoice guide on
NIce. You should be able turn it off right now.
voice guide off
sorry do i turn voice guide off because it wont let me
What is wrong with it?
the screen says enable or disable the voice guidefeature.voice guide will be provided in the current langauge
Open Voice Guide Settings.
Voice Guide is currently enabled. Just press the Center Button and it will be turned off.
got it sorted. thank you for your patience ver much appreciated
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
ill know wgat to do next time. Take care have a good day
no im fine now thanks.
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