Created: February 3, 2023

Someone pressed some buttons on my samsung remote and it wont stop talking eveytime we turn the tv on or adjust the volume

Last Edit: February 3, 2023
Get Expert Help Now Get Expert Help Now
Thomas Johnson
Thomas Johnson Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Thomas Johnson
Thomas Johnson Tech Expert & Writer
Nice to meet you, *****!
Can you provide me with the model of your Samsung TV, please?
Customer Reply
where do find that
Thomas Johnson
Thomas Johnson Tech Expert & Writer
It should be on the back of your TV
Customer Reply
i cantb
Thomas Johnson
Thomas Johnson Tech Expert & Writer
Noted.
Customer Reply
i cant get to it as it is wall mounted and im here by myselfhere
Thomas Johnson
Thomas Johnson Tech Expert & Writer
Don't worry, I'll do my best to help you.
1. Navigate to Home > Menu > Settings > All Settings.
2. Go to General & Privacy > Accessibility.
3. Select Voice Guide Settings and disable Voice Guide.
Customer Reply
very sorry but how do i get to home im not tech savvy
Thomas Johnson
Thomas Johnson Tech Expert & Writer
Don't worry:)
Do you have a Home button on your remote?
Customer Reply
no just the symbol of a house
Thomas Johnson
Thomas Johnson Tech Expert & Writer
That is what you are looking for!
Customer Reply
ok give me a min
Thomas Johnson
Thomas Johnson Tech Expert & Writer
Sure!
Customer Reply
ive got quick settings but cant see Menu
Thomas Johnson
Thomas Johnson Tech Expert & Writer
What do you see on "Quick Settings"?
Customer Reply
standard pic.tv speaker output.standard sound mode. no access network more
Thomas Johnson
Thomas Johnson Tech Expert & Writer
Press on "more", please.
What do you see?
Customer Reply
it wont let me get into more
Thomas Johnson
Thomas Johnson Tech Expert & Writer
Understood.
Can you go back, and press "home" button one more time?
Customer Reply
can you remind me
Thomas Johnson
Thomas Johnson Tech Expert & Writer
It's a "house" button on your remote.
Tell me when it's done, please.
Customer Reply
sorry ok. the strap line at the bottom is now showing
Thomas Johnson
Thomas Johnson Tech Expert & Writer
Do you see a gear?
Customer Reply
yes at the bottom right hand corner of the screen.it looks like a cog
Thomas Johnson
Thomas Johnson Tech Expert & Writer
Click on it, please.
Customer Reply
sorry left hand corner
Thomas Johnson
Thomas Johnson Tech Expert & Writer
It doesn't matter:)
Customer Reply
ok im now in the page with picture as the first option
Thomas Johnson
Thomas Johnson Tech Expert & Writer
Do you see "all settings"?
Customer Reply
the screens gone blank
Thomas Johnson
Thomas Johnson Tech Expert & Writer
Has your TV turned off?
Customer Reply
back in no all settings on the screen just expert settings
Thomas Johnson
Thomas Johnson Tech Expert & Writer
Open it, please.
Customer Reply
done
Thomas Johnson
Thomas Johnson Tech Expert & Writer
What do you see?
Customer Reply
have scrolled downthe menu is all about the picture
Thomas Johnson
Thomas Johnson Tech Expert & Writer
Can you press "house" button again and send me a photo, please?
To attach your photo to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have to choose an image and confirm sending.
Customer Reply
there inlies a problem my phone is not working
Thomas Johnson
Thomas Johnson Tech Expert & Writer
Noted.
Can you tell me what you see when you click on the cog?
Customer Reply
the menu is picture.sound.network system support
Thomas Johnson
Thomas Johnson Tech Expert & Writer
Noted.
So you see the menu right now?
Customer Reply
just a sec please
yes got it
Thomas Johnson
Thomas Johnson Tech Expert & Writer
Click on all settings button on the screen
Customer Reply
it has not got that on the screen
it has expert settings
Thomas Johnson
Thomas Johnson Tech Expert & Writer
Try to press back two times
Customer Reply
not quite sure what you mean sorry
Thomas Johnson
Thomas Johnson Tech Expert & Writer
You need to return to All Settings field.
Customer Reply
im sorry but it keeps taking me back to the menu starting with picture
Thomas Johnson
Thomas Johnson Tech Expert & Writer
Click menu then select sound
Customer Reply
ok
the menu says select speaker.sound mode.expert setting on the left.on the right it saystv speaker and standard
Thomas Johnson
Thomas Johnson Tech Expert & Writer
Return to the menu and click on the instrument icon named General
Customer Reply
have gotten back to the strap line which shows cog.an arrow in a box and search. am i in the right place.sorry
back in the setting menu there is no instrument or icon named general
Thomas Johnson
Thomas Johnson Tech Expert & Writer
okay, what options do see in the menu?
Customer Reply
just a sec
picture.sound network.system.support
Thomas Johnson
Thomas Johnson Tech Expert & Writer
Do you have Volume button on your Samsung Smart Remote.?
Customer Reply
yes
Thomas Johnson
Thomas Johnson Tech Expert & Writer
Try to press and hold the Volume button on your Samsung Smart Remote. Doing so will directly take you to the Voice Guide option. Just press the Center/Select button to turn off Voice Guide.
Customer Reply
ive got too 100 no voice guide. shouldi turn vol right down
gone too 0 no voice guide
Thomas Johnson
Thomas Johnson Tech Expert & Writer
The instruction above should turn off Voice guide. If you you want, you could set up the volume up to 100 or turn it off.
Customer Reply
ok ill try that.
Thomas Johnson
Thomas Johnson Tech Expert & Writer
Okay. Keep me posted.
Customer Reply
gone upto 100,there is NO Voice Guide
Thomas Johnson
Thomas Johnson Tech Expert & Writer
Samsung TV is still talking to you (Voice Guide)?
Customer Reply
yes keeps telling me the volume and that im not connected which i am
Thomas Johnson
Thomas Johnson Tech Expert & Writer
Can you check the option "system" in the menu? Do you see "General" or "Accessibility"?
There
Customer Reply
just a sec
Thomas Johnson
Thomas Johnson Tech Expert & Writer
ok
Customer Reply
accessibility but no general
Thomas Johnson
Thomas Johnson Tech Expert & Writer
Good. Click there on accessibility.
Customer Reply
done
says vvoice guide on
Thomas Johnson
Thomas Johnson Tech Expert & Writer
NIce. You should be able turn it off right now.
voice guide off
Customer Reply
sorry do i turn voice guide off because it wont let me
Thomas Johnson
Thomas Johnson Tech Expert & Writer
What is wrong with it?
Customer Reply
the screen says enable or disable the voice guidefeature.voice guide will be provided in the current langauge
Thomas Johnson
Thomas Johnson Tech Expert & Writer
Open Voice Guide Settings.
Voice Guide is currently enabled. Just press the Center Button and it will be turned off.
Customer Reply
got it sorted. thank you for your patience ver much appreciated
Thomas Johnson
Thomas Johnson Tech Expert & Writer
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
Customer Reply
ill know wgat to do next time. Take care have a good day
no im fine now thanks.
Was it helpful?
  • 0
  • 0

No comments yet...

What about starting a discussion? Be the first to share your thoughts!

Comments

0 comment
    Write a comment
    Thank you for sharing your opinion!