Updated: April 03, 2023
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by Jolene Haston
Tech Expert & Writer
497 resolved issues
Verified Expert in:
Smartphones, Apps, 4G/5G issues, Mac issues

Robot will not work

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!

Customer Replay

robot cleaned went home and emptied itself now will not engage when buttons pushed

What is the brand and model of this device?

Customer Replay

roomba robot i6


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thank you!

Customer Replay

your welcome

Thank you!
When your robot cleaner’s batteries are faulty/ drained, it won’t work correctly. The first step is to ensure the LED indicators light up when the clean button is pressed. If the light doesn’t turn on, you should try replacing the battery.

Customer Replay

be right back will look at this

Customer Replay

nothing happens when anything is pushed. large button keeps flashing white

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I see
how does it flash?

Customer Replay

every few seconds

I see
Is it clockwise or another way?

Customer Replay

it is the light ring indicator it is a circlr

Thank you!
Do you try reboot it?

Customer Replay

may I ask how

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Turn off the Roomba by removing the power source. Wait for a few seconds, say 30, and then turn it on again. This seems to have worked for many users, so who knows, this might as well work out for you.

Customer Replay

will try it. in the event it is the battery, where is it located and how would I purchase one? be right back

Customer Replay

did as you suggested but not my luck that should work. the light on the tower is rectangular it goes up and down this comes on white for awhile

Yes, sure try to wait couple minutes

Customer Replay

no good. if it is the battery where would I purchase one

I see

  • First, make sure the Roomba is on by making sure the LED indicators are lit up. Then hold the Spot and Dock buttons together simultaneously for about 10 seconds. The lights will turn off automatically, and you can hear a beep sound indicating the reset is done.
  • To hard reset, the device put the Roomba on charge. You can do this by placing the robot on its home base or connecting the charger directly to the robot. Next, press and hold the Clean button until the blue text ‘r 5Y’ is displayed. After that, release the Clean button, and you will hear a beep sound. Thus the reset is complete.
Customer Replay

be right back again

Take your time

Customer Replay

thank you very much. that seemed to work. have a nice night

I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?

Customer Replay

no again thank you

We are glad that you have resolved your issue using Howly!

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