Created: November 22, 2022

Robot will not work

Last Edit: November 24, 2022
Jolene Haston
Jolene Haston Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Jolene Haston
Jolene Haston Tech Expert & Writer
Nice to meet you, *****!
Customer Reply
robot cleaned went home and emptied itself now will not engage when buttons pushed
Jolene Haston
Jolene Haston Tech Expert & Writer
What is the brand and model of this device?
Customer Reply
roomba robot i6
Jolene Haston
Jolene Haston Tech Expert & Writer
thank you!
Customer Reply
your welcome
Jolene Haston
Jolene Haston Tech Expert & Writer
Thank you!
When your robot cleaner’s batteries are faulty/ drained, it won’t work correctly. The first step is to ensure the LED indicators light up when the clean button is pressed. If the light doesn’t turn on, you should try replacing the battery.
Customer Reply
be right back will look at this
Jolene Haston
Jolene Haston Tech Expert & Writer
Sure
Customer Reply
nothing happens when anything is pushed. large button keeps flashing white
Jolene Haston
Jolene Haston Tech Expert & Writer
I see
how does it flash?
Customer Reply
every few seconds
Jolene Haston
Jolene Haston Tech Expert & Writer
I see
Is it clockwise or another way?
Customer Reply
it is the light ring indicator it is a circlr
Jolene Haston
Jolene Haston Tech Expert & Writer
Thank you!
Do you try reboot it?
Customer Reply
may I ask how
Jolene Haston
Jolene Haston Tech Expert & Writer
Turn off the Roomba by removing the power source. Wait for a few seconds, say 30, and then turn it on again. This seems to have worked for many users, so who knows, this might as well work out for you.
Customer Reply
will try it. in the event it is the battery, where is it located and how would I purchase one? be right back
Jolene Haston
Jolene Haston Tech Expert & Writer
Sure
Customer Reply
did as you suggested but not my luck that should work. the light on the tower is rectangular it goes up and down this comes on white for awhile
Jolene Haston
Jolene Haston Tech Expert & Writer
Yes, sure try to wait couple minutes
Customer Reply
no good. if it is the battery where would I purchase one
Jolene Haston
Jolene Haston Tech Expert & Writer
I see
First, make sure the Roomba is on by making sure the LED indicators are lit up. Then hold the Spot and Dock buttons together simultaneously for about 10 seconds. The lights will turn off automatically, and you can hear a beep sound indicating the reset is done.
To hard reset, the device put the Roomba on charge. You can do this by placing the robot on its home base or connecting the charger directly to the robot. Next, press and hold the Clean button until the blue text ‘r 5Y’ is displayed. After that, release the Clean button, and you will hear a beep sound. Thus the reset is complete.
Customer Reply
be right back again
Jolene Haston
Jolene Haston Tech Expert & Writer
Take your time
Customer Reply
thank you very much. that seemed to work. have a nice night
Jolene Haston
Jolene Haston Tech Expert & Writer
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
Customer Reply
no again thank you
Jolene Haston
Jolene Haston Tech Expert & Writer
We are glad that you have resolved your issue using Howly!