Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Could you please specify the model of your remote?
remote has not worked for two weeks, tried syncing it with on line help but didn’t work.
How do I find that
Can you tell me the brand and model of your TV?
LG.A1TV with Thunq, don’t know if this is it
Thank you for clarification!
what next
Are there WiFi router or any other devices around the TV?
no
Is there a wheel button on your remote?
can you wait a minute please
Yes, sure, take your time
what is. Wheel button, I don’t think so
ok
If the power button light blinks 3 times when pressing the [Back] and [Home] buttons on the remote control together for 5 seconds or more, the remote control will be reset.
Is everything clear with the provided instruction?
i don’t have a wheel button. Which is the home button
I'd appreciate if you provide me with a photo of the remote that you have
ok
Thank you
Visitor uploaded: Image.jpeg
Type: image/jpeg
Size: 602789
Thank you
Does it react at least somehow?
It flashed once out of five tries
Have your TV turned off after the light flashed once?
o
I'm sorry, could you confirm if it did or not?
it did not turn off
Okay, I see.
Could you please try to initiate the procedure once again with that instruction?
It worked that time tv is off
Nice. Now test your remote. Try to turn the TV on with it
test your remote by pressing TV to turn your TV back on, then Vol +, Vol - and TV AV
Yes it’s on
Seems like everything's working now?
thank you for your help
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
no thank you
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