Updated: April 02, 2023
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by Jessica Miller
Tech Expert & Writer
667 resolved issues

Remote not working with tv

tried syncing it with tv following your instructions online but not working. New batteries in

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Could you please specify the model of your remote?

Customer Replay

remote has not worked for two weeks, tried syncing it with on line help but didn’t work.
How do I find that

Can you tell me the brand and model of your TV?

Customer Replay

LG.A1TV with Thunq, don’t know if this is it


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Thank you for clarification!

Customer Replay

what next

Are there WiFi router or any other devices around the TV?

Customer Replay


Is there a wheel button on your remote?

Customer Replay

can you wait a minute please

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Yes, sure, take your time

Customer Replay

what is. Wheel button, I don’t think so

If the power button light blinks 3 times when pressing the [Back] and [Home] buttons on the remote control together for 5 seconds or more, the remote control will be reset.

  1. Each type of remote control has different ways to reset, so check the user guide for each product
  2. If you have deactivated the remote control successfully, register it again by pressing the wheel button.

Is everything clear with the provided instruction?

Customer Replay

i don’t have a wheel button. Which is the home button

I'd appreciate if you provide me with a photo of the remote that you have

Customer Replay


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Customer Replay

Visitor uploaded: Image.jpeg
Type: image/jpeg
Size: 602789

Thank you

  1. Hold down both the TV and TV AV buttons for at least three seconds until the blue
    light flashes three times
  2. Release the buttons and enter the four-digit code for your brand of TV. If the code works, the blue light will flash another three times
  3. Point your remote at your TV and hold the TV button until your TV turns off. This can take a while as your remote will try different codes for your brand of TV Done that but no blue light

Does it react at least somehow?

Customer Replay

It flashed once out of five tries

Have your TV turned off after the light flashed once?

Customer Replay


I'm sorry, could you confirm if it did or not?

Customer Replay

it did not turn off

Okay, I see.
Could you please try to initiate the procedure once again with that instruction?

Customer Replay

It worked that time tv is off

Nice. Now test your remote. Try to turn the TV on with it
test your remote by pressing TV to turn your TV back on, then Vol +, Vol - and TV AV

Customer Replay

Yes it’s on

Seems like everything's working now?

Customer Replay

thank you for your help

I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?

Customer Replay

no thank you

Thank you for chatting with us today! :)
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