Updated: April 03, 2023
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by Anna Chernetska
Tech Expert & Writer
712 resolved issues
Verified Expert in:
Smartphones, Tablets, Apps, 4G/5G issues

Problem with landline can neither make or recive calls

can neither make or recive calls

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
When did the problem first occur?

Customer Replay


I see.
Can you see anything being displayed on the handset display?

Customer Replay

is there a problem with th landline talktalk service?
Yes. it tells me that the line is in use But itss not.

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If you're suspecting the issue could be the TalkTalk service, it's better to contact them directly, just to be sure the issue is not on their side, *****.
Try to switch the mains power off, wait five seconds and then turn it on again to reset your product. That usually fixes the issue.

Customer Replay

Just an idea. Even the base unti is flashing green light for line in use

Is the green light present on all units?

Customer Replay

Thought I may have knocked the upstairs phone out of the cradle, but it firmly fitted
Only have one base unit

I see. In this case, try to switch the mains power off, wait five seconds and then turn it on again to reset your product. Let me know if it fixes the issue.

Customer Replay

Typical geek squad answer!

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In 90% of the cases, resetting the device is a go-to option to fix the issue, *****. Please try it, and if it doesn't work, we'll proceed to other steps.

Customer Replay

my son is Microsoft qualified .....no offence intended. Ill unpug and try again

Got you :) Let me know how it goes.

Customer Replay

Yes Ive got a dialling tone now. I really should have thought of that myself, but aged ladies are easily confused!  Thankyou for your help

Glad to hear it worked, *****!

Customer Replay


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