Updated: April 28, 2023
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by Samanta Jones
Tech Expert & Writer
498 resolved issues

My Xbox/Microsoft store on my console will not load

Short summary:

  1. Press the Xbox button on your controller to open the guide.
  2. Select Profile & system, then choose Settings.
  3. Go to System and select Console info.
  4. Select Reset console, then choose Reset and keep my games & apps.
  5. Wait for the console to turn off and prepare for reset.
  6. Select your preferred language.
  7. Enter your password when prompted.
  8. Follow the on-screen prompts to complete the reset.
  9. Press the Xbox button again to return to the Home screen.
  10. Navigate to the Store option on the Home screen.
  11. Check if the store loads properly now.

Hello, thank you for using Howly.
What do you see whem you try to open it?

Customer Replay

My Microsoft Store on my Xbox One will not loa
It just loads back to the Xbox Home Screen


Is there any error codes?

Customer Replay


What troubleshooting have you done so far?

Customer Replay

It hasn’t worked for going on a week

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Top answer

Please follow the instructions

  1. Press the Xbox button to open the guide.
  2. Select Profile & system > Settings > System > Console info.
  3. Select Reset console. Reset and keep my games & apps
Customer Replay

Ok Please Hold On
Where is that Located??

Do you see the XBOX button on the controller?

Customer Replay


Please press on it

Customer Replay

ok I did

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What do you see on the screen?

Customer Replay

its says Home, my games and apps. Then the four last things that I was trying to access

Do you see the Profile & system option?

Customer Replay

oh sorry I see it now Sooo Sorry

Do not worry
Please open it and choose settings
Profile & system > Settings > System > Console info.

Customer Replay

Hold on

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Than Select Reset console. Reset and keep my games & apps

Customer Replay

ok I’m on it

Choose the Reset console option

Customer Replay

ok hold on

And then Reset and keep my games & apps

Customer Replay

okI just did it
my Xbox turned off

Let's wait a bit

Customer Replay

It said Preparing console

Got it
Please keep me updated

Customer Replay

ok it is at 74 percent
ok ok now there is a Bunch of options
I think it’s for select language

Please select the language you want

Customer Replay

ok please hold on
It says Almost There
do I hit Continue???

Yes, please do.

Customer Replay

Ok I have to enter my Password

Yes, please enter it and let me know what do you see on the screen next.

Customer Replay

Ok it says Let’s Go You All Done setting up your Xbox console. Take Me Home

Great, now can you please press on the XBOX button on your controller once more.

Customer Replay

ok I did

What do you see on the screen now?

Customer Replay

it just shows the menu

Are you currently on the Home screen?

Customer Replay

you know my friends and all the other options
Except you told me to hit the Xbox button

Noted, please let me know if you are able to move down to "Store" on the screen you're currently at.

Customer Replay

im on it. Ow

Great! Does it load properly now?

Customer Replay

it does

Very happy to hear that! Thank you, you did great as well!

Customer Replay

Why thank you Very Much

You are most welcome!
I am so pleased to see your issue got resolved!

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