Updated: April 04, 2023
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by Jessica Miller
Tech Expert & Writer
667 resolved issues

My tv is not connecting to my Wi-Fi.

The signal strength is excellent and all of my other devices in the house are connected to the Wi-Fi. When I try and connect it gives an error message 014.50 unable to connect to wireless network. I have tried unplugging the tv but that didn’t work.

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
What is the model of your TV?

Customer Replay

TLCmodel 55r613
TCL model


Ok, usually error above appears if the Wi-Fi Password is not set correctly. So, please check whether you are entering the correct password and try again.
And let me know how everything is going.

Customer Replay

ok one minute

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Take your time!

Customer Replay

Nope same error code

*****, have you tried to restart your Wi-Fi router?

Customer Replay

Let me try that now

Customer Replay

It works! Thank you so much. I didn’t think to unplug the router because the signal wasn’t an issue with any other device.

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Would you be so kind to rate this chat. You can do that by taping the "Rate expert" button on the top of the chat window.

Customer Replay

yes no problem

I am so pleased to see your issue got resolved!

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