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My tv is not connecting to my Wi-Fi.
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
What is the model of your TV?
TLCmodel 55r613
TCL model
Ok, usually error above appears if the Wi-Fi Password is not set correctly. So, please check whether you are entering the correct password and try again.
And let me know how everything is going.
ok one minute
Take your time!
Nope same error code
*****, have you tried to restart your Wi-Fi router?
Let me try that now
Okay
It works! Thank you so much. I didn’t think to unplug the router because the signal wasn’t an issue with any other device.
Great
Would you be so kind to rate this chat. You can do that by taping the "Rate expert" button on the top of the chat window.
yes no problem
I am so pleased to see your issue got resolved!
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