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My streaming app is saying service unavailable
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Can you tell me the name of the streaming app?
Yes it is my Spectrum app
On which device you see that error?
MY Roku.
Ok, got it
It is back on now but buffering
Please, follow the instructions below:
- Press Home on your Roku remote.
- Scroll and select Settings.
- Select Advanced system settings.
- Select Network connection reset.
- Select Reset connection.
OK One second
Sure, take your time
I have done so
Ok. Now, please try watching something again
OK
Keep me updated
It says failed to connect and no internet ccnnection'
OK, I see
Then, please, do the following:
- Press Home on your remote.
- Scroll and select Settings.
- Select Network.
- Select Set up connection.
- Choose Wireless.
- Select your network from the list of available networks.
Ok, i'm connected
Check the Spectrum app again, please
I have it up and scrolling the channel guide.
Check if you still get the same error now, please
everything is good
OK, great!
Is there anything else I can do for you today?
No sir! Thank you very much for your help.
We are glad that you have resolved your issue using Howly!
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