Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
Can you tell me the name of the streaming app?
Can you tell me the name of the streaming app?
Customer Reply
Yes it is my Spectrum app
On which device you see that error?
Customer Reply
MY Roku.
Ok, got it
Customer Reply
It is back on now but buffering
PLease, follow the instructions below:
1. Press Home on your Roku remote.
2. Scroll and select Settings.
3. Select Advanced system settings.
4. Select Network connection reset.
5. Select Reset connection.
1. Press Home on your Roku remote.
2. Scroll and select Settings.
3. Select Advanced system settings.
4. Select Network connection reset.
5. Select Reset connection.
Customer Reply
OK One second
Sure, take your time
Customer Reply
I have done so
Ok. Now, please try watching something again
Customer Reply
OK
Keep me updated
Customer Reply
It says failed to connect and no internet ccnnection'
OK, I see
Then, please, do the following:
1. Press Home on your remote.
2. Scroll and select Settings.
3. Select Network.
4. Select Set up connection.
5. Choose Wireless.
6. Select your network from the list of available networks.
Then, please, do the following:
1. Press Home on your remote.
2. Scroll and select Settings.
3. Select Network.
4. Select Set up connection.
5. Choose Wireless.
6. Select your network from the list of available networks.
Customer Reply
Ok, i'm connected
Check the Spectrum app again, please
Customer Reply
I have it up and scrolling the channel guide.
Check if you still get the same error now, please
Customer Reply
everything is good
OK, great!
Is there anything else I can do for you today?
Is there anything else I can do for you today?
Customer Reply
No sir! Thank you very much for your help.
We are glad that you have resolved your issue using Howly!
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