Updated: April 01, 2023
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by Ivy Davis
Tech Expert & Writer
462 resolved issues

My streaming app is saying service unavailable


Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Can you tell me the name of the streaming app?

Customer Replay

Yes it is my Spectrum app

On which device you see that error?

Customer Replay

MY Roku.


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Ok, got it

Customer Replay

It is back on now but buffering

Please, follow the instructions below:

  1. Press Home on your Roku remote.
  2. Scroll and select Settings.
  3. Select Advanced system settings.
  4. Select Network connection reset.
  5. Select Reset connection.
Customer Replay

OK One second

Sure, take your time

Customer Replay

I have done so

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Ok. Now, please try watching something again

Customer Replay


Keep me updated

Customer Replay

It says failed to connect and no internet ccnnection'

OK, I see
Then, please, do the following:

  1. Press Home on your remote.
  2. Scroll and select Settings.
  3. Select Network.
  4. Select Set up connection.
  5. Choose Wireless.
  6. Select your network from the list of available networks.
Customer Replay

Ok, i'm connected

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Check the Spectrum app again, please

Customer Replay

I have it up and scrolling the channel guide.

Check if you still get the same error now, please

Customer Replay

everything is good

OK, great!
Is there anything else I can do for you today?

Customer Replay

No sir! Thank you very much for your help.

We are glad that you have resolved your issue using Howly!

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