Created: November 29, 2022

My streaming app is saying service unavailable

RGE-1001
Last Edit: January 6, 2023
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Ivy Davis
Ivy Davis Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Ivy Davis
Ivy Davis Tech Expert & Writer
Nice to meet you, *****!
Can you tell me the name of the streaming app?
Customer Reply
Yes it is my Spectrum app
Ivy Davis
Ivy Davis Tech Expert & Writer
On which device you see that error?
Customer Reply
MY Roku.
Ivy Davis
Ivy Davis Tech Expert & Writer
Ok, got it
Customer Reply
It is back on now but buffering
Ivy Davis
Ivy Davis Tech Expert & Writer
PLease, follow the instructions below:
1. Press Home on your Roku remote.
2. Scroll and select Settings.
3. Select Advanced system settings.
4. Select Network connection reset.
5. Select Reset connection.
Customer Reply
OK One second
Ivy Davis
Ivy Davis Tech Expert & Writer
Sure, take your time
Customer Reply
I have done so
Ivy Davis
Ivy Davis Tech Expert & Writer
Ok. Now, please try watching something again
Customer Reply
OK
Ivy Davis
Ivy Davis Tech Expert & Writer
Keep me updated
Customer Reply
It says failed to connect and no internet ccnnection'
Ivy Davis
Ivy Davis Tech Expert & Writer
OK, I see
Then, please, do the following:
1. Press Home on your remote.
2. Scroll and select Settings.
3. Select Network.
4. Select Set up connection.
5. Choose Wireless.
6. Select your network from the list of available networks.
Customer Reply
Ok, i'm connected
Ivy Davis
Ivy Davis Tech Expert & Writer
Check the Spectrum app again, please
Customer Reply
I have it up and scrolling the channel guide.
Ivy Davis
Ivy Davis Tech Expert & Writer
Check if you still get the same error now, please
Customer Reply
everything is good
Ivy Davis
Ivy Davis Tech Expert & Writer
OK, great!
Is there anything else I can do for you today?
Customer Reply
No sir! Thank you very much for your help.
Ivy Davis
Ivy Davis Tech Expert & Writer
We are glad that you have resolved your issue using Howly!

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