Hello, thank you for using Howly.
May I ask you to specify what brand and model your Smart TV is, please?
I HAVE SAMSUNG SMART TV
May I ask you if you checked all cables connected properly, please?
NO CABLES IT IS ALL WIFI
To enable sound on your Samsung Smart TV, follow these steps, please:
I HAVE ALREADY DONE THAT NO RESPONSE
Just to clarify, please. Have you tried to turn on and turn off the mute with your remote, please?
YES
May I ask you to unplug your TV at least for 60 seconds and plug it back, please?
DOING IT RIGHT NOW
Thank you!
Please, notify me if it works for you.
OK SEEMS TO HAVE FIXED THE PROBLEM THANK YOU. THAT WAS THE ONLY THING I DID NOT THINK OF. THANK YOU
You are welcome, *****!
Do you have any additional questions I can help you with?
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