Updated: March 11, 2023
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by Jake Jeong
Tech Expert & Writer
1008 resolved issues
Verified Expert in:
Tablets, Gadgets, Apps, Smart TV issues

My sky box has for the last 3 hours had atmosphereic conditions displayed

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Can you, please, send me a picture of the issue?
To attach pictures to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have either to choose an image on your device or take a photo right away. Then confirm sending.

Customer Replay

Visitor uploaded: image.jpg
Type: image/jpeg
Size: 1369909

What troubleshooting have you done so far?

Customer Replay

None don't know what to do

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Got it.
Is it Sky Q, correct?


Customer Replay


Can you try these steps:

  1. Turn off your Sky box directly at the mains.
  2. Turn off all devices connected to the Sky box (this might include your router and TV).
  3. Check that all the lights on the Sky box have completely disappeared.
  4. Leave the box and connected devices off for a few minutes.
  5. Switch your devices back on.

If the reboot was successful, the light on your Sky box will be green, and you will be greeted by the Sky welcome channel.

Customer Replay


Keep me posted.

Customer Replay

It's saying now information not available then tv going black

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Have you turned off, unplugged, and return it to its initial state?

Customer Replay


Could you please tell me when and how did the problem occur?

Customer Replay

Thanks all on now

Did everything works?

Customer Replay

Yes thank you

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Is there anything else I can do for you today?

Customer Replay

No thank you do much

Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!

Customer Replay


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