My sky box has for the last 3 hours had atmosphereic conditions displayed

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Nice to meet you, *****!
Can you, please, send me a picture of the issue?
To attach pictures to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have either to choose an image on your device or take a photo right away. Then confirm sending.

What troubleshooting have you done so far?

Got it.
Is it Sky Q, correct?

Okay.
Can you try these steps:
1. Turn off your Sky box directly at the mains.
2. Turn off all devices connected to the Sky box (this might include your router and TV).
3. Check that all the lights on the Sky box have completely disappeared.
4. Leave the box and connected devices off for a few minutes.
5. Switch your devices back on.
If the reboot was successful, the light on your Sky box will be green, and you will be greeted by the Sky welcome channel.

Keep me posted.

Have you turned off, unplugged, and return it to its initial state?

Could you please tell me when and how did the problem occur?

Did everything works?

Great!
Is there anything else I can do for you today?

Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!

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