My samsung phone has locked me out a m8 was being smart ass and put finger
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*****
Nice to meet you, *****!
Do you have a fingerprint scanner on the phone?
my phone has pattern on it ever time i open it,when i go to learn more it tells me when useing finger print code i havs to do new pattern every 72 hours i dont even know wot the one is now
Got it
So can't unlock your phone?
no . and when i see my m8 that did it going to lock hin
What do you seen on lock screen?
Can you unlock your phone?
a 9 pin patern t hat says for your security draw your patton learn more ,try drew pattern goes wrong wait 30 seconds
Got it
Do you have samsung account on this phone?
yes
Great
Do you have access to this account?
if i try to go to it i mit lose this
Do you mean lose the chat?
yernot to good with this stuff
You can open a new tab by clicking on the plus next to the site
You need to go to this site https://findmymobile.samsung.com/login
And sign in your samsung account
went on that find my ph and foundit
Got it
Are you logged into your account?
yes
- Use the menu on the left side of the screento choose your device from the list.
- It may take a few seconds for **Find My Mobile** to locate the device. The device must be powered on in order to be located.
- Once your device has been located, you need to click **Unlock**, and then click **Unlock** again. It will prompt you to enter your Samsung account password. When it’s done, then click **Next** to finish. Doing this will reset the Lock screen security type to swipe only
done phone is open caN get to everthing
Great job
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
that wont go back to locking agat
in will it
No it will not block again
thank you so much for that
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
thats it thank you ,were can i put a reviweon how happy i am withthe help
I am so pleased to see your issue got resolved!
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