Updated: March 27, 2023
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by Jake Jeong
Tech Expert & Writer
1008 resolved issues
Verified Expert in:
Tablets, Gadgets, Apps, Smart TV issues

My remote control stopped functioning, batteries are good, what could it be?

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Could you please specify your remote brand and model?

Customer Replay

It's a element remote wit a red on/off button on upper left side and an input button on the upper right side

Could you send me a photo of it, please?

Customer Replay

Okay, what shall I do to clarify anything?

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Photo would help as a lot!

Customer Replay

Okay, will do, working on it, give me a few seconds

Take your time!


Customer Replay

Did a photo send come through?

No, it didn't go through, *****
To attach pictures to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have either to choose an image on your device or take a photo right away. Then confirm sending.

Customer Replay

Okay, let me try it again

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Take your time!

Yes, thank you!

Customer Replay

Very good ! You got it!?

Yes, I got it
*****, did you try to take out the batteries and put it back?

Customer Replay

Yes! And I put new batteries in

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I see
Please, follow the instructions below:

  1. Step 1: Remove the batteries from the remote control
  2. Step 2: While the batteries are out, press and hold the power button on the remote control for 25 seconds
  3. Step 3: Insert the batteries back in and check if the remote control is functional

Is everything clear with the provided instruction?

Customer Replay

No worries, I took the batteries out, and put back in! It's working, Thank You ! Good day!

You're welcome, *****!
Do you have any additional questions I can help you with?

Customer Replay

Not at this time, once again thanks ~~

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