Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
Could you please specify your remote brand and model?
Could you please specify your remote brand and model?
Customer Reply
It's a element remote wit a red on/off button on upper left side and an input button on the upper right side
Could you send me a photo of it, please?
Customer Reply
Okay, what shall I do to clarify anything?
Photo would help as a lot!
Customer Reply
Okay, will do, working on it, give me a few seconds
Take your time!
Customer Reply
Did a photo send come through?
No, it didn't go through, *****
To attach pictures to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have either to choose an image on your device or take a photo right away. Then confirm sending.
To attach pictures to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have either to choose an image on your device or take a photo right away. Then confirm sending.
Customer Reply
Okay, let me try it again
Take your time!
Customer Reply
Yes, thank you!
Customer Reply
Very good ! You got it!?
Yes, I got it
*****, did you try to take out the batteries and put it back?
*****, did you try to take out the batteries and put it back?
Customer Reply
Yes! And I put new batteries in
I see
Please, follow the instructions below:
Step 1: Remove the batteries from the remote control
Step 2: While the batteries are out, press and hold the power button on the remote control for 25 seconds
Step 3: Insert the batteries back in and check if the remote control is functional
Is everything clear with the provided instruction?
Please, follow the instructions below:
Step 1: Remove the batteries from the remote control
Step 2: While the batteries are out, press and hold the power button on the remote control for 25 seconds
Step 3: Insert the batteries back in and check if the remote control is functional
Is everything clear with the provided instruction?
Customer Reply
No worries, I took the batteries out, and put back in! It's working, Thank You ! Good day!
You're welcome, *****!
Do you have any additional questions I can help you with?
Do you have any additional questions I can help you with?
Customer Reply
Not at this time, once again thanks ~~
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime.
We are available 24/7, you can refer your questions anytime.
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