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*****
Nice to meet you, *****!
same here
What is the model of your Panasonic phone?
kxtg994sk
Please, try to press and hold the 0 key on your phones and check if the slash disappears
didnt disappear
Please, try to hold the 1 key instead
speed dial 1 no entry
Do you see the Mode button on your phones?
not sure. Is that the large button.
Yes, on the left
nothing says mode
Is your phone set like this?
Yes
The Mode button is just above the green button
ok
Please, press it and let me know what do you see
that is speaker phone. There is a square button in middle of phone that has options of vol. cid. Menu or redial is that the mode button.
Do you have the button above the green one?
button above green one is the speaker phone.
Please, try these steps:
I did all but don’t see a save button
What do you see on the screen now?
and my problem is this,,,, only base phone rings for incoming calls.handsets do not ring.
I see
You have to follow those instructions on your secondary phones
I don’t need volume raised or lowered. I just need all handsets to ring. I have them in different rooms and since they don’t ring I miss calls
ok
Please, try to raise the volume.
The speaker with a slash through it icon is displayed when the ringer volume is turned off.
Ok. Done
Did the slashed ringer still exist?
the bell icon with slash is gone from base and handset 2. It is still on handset 3. We aren’t concerned with the 4th handset.
Please, try to do the same with the third phone
I just did but icon is still there
That icon disappeared on the second phone after following the instructions I've provided?
yes
but not on 3
Please, try to do that again with the third phone
i repeated on third phone but icon is still there
Please, try to hold the 0 key on it
i held until phone beeped but no change
Please, try to follow those instructions once again now
ok, I repeated and it’s gone.
Great!
Would you like to do that with the fours phone?
no thanks.
Can you try to call to your phone to check if it's ok now?
ok
Let me know about the results
all three are now ringing, thank you.
Cool
Is there anything else I can help you with?
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