Updated: March 23, 2023
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by Mykola Hezhoian
Tech Expert & Writer
488 resolved issues

My new tv will not connect with WiFi

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay

*****

Nice to meet you, *****!
Is it your first time connecting your TV to the Wi-Fi?

Customer Replay

I think I did yesterday

Got you
Do you see any error messages on the screen?

Customer Replay

yes, error code 106

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Got it, thank you!
What is the model of your TV?

Customer Replay

32” Smart TV=web0S

image


It's LG, correct?

Customer Replay

yes

Got it, thank you for the additional details!
Please, power cycle LG TV and Modem:

  1. Disconnect the TV’s power cord from the electrical outlet. Turn off the Modem and remove it from the power source.
  2. Plug in the TV and modem/router back to the power after a few minutes.
  3. Turn on the TV after the router gets to connect to the Internet.
    Now, test the TV to determine if the problem still persists.
Customer Replay

I have reconnected both tv and modem

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Perfect!
Please, check your TV
Do you still get the error code?

Customer Replay

it still says no signal

Please, follow the steps below:

  1. Go to Settings in the TV main menu and under Settings, select Network.
  2. In-Network, choose the Wi-Fi Connection. It displays the list of available networks. Select your
    Network from the list.
  3. Under the selected network, you can find the option Forget the Network. Now reconnect the network by re-entering the password.
    If the TV connects to the network, then the error 106 will disappear.
Customer Replay

Where do I find settings

Please, press the SMART button on the remote control and select Settings

Customer Replay

what is the smart button

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*****, it should be a button on your remote with the house symbol on it
It's a Smart button

Customer Replay

Got it

Perfect!
Please, follow the steps below:

  1. Go to Settings in the TV main menu and under Settings, select Network.
  2. In-Network, choose the Wi-Fi Connection. It displays the list of available networks. Select your
    Network from the list.
  3. Under the selected network, you can find the option Forget the Network. Now reconnect the network
    by re-entering the password.


If the TV connects to the network, then the error 106 will disappear.

Customer Replay

There is no forget the network setting

Did you select your Wi-Fi?

Customer Replay

yes

What options do you see after selecting it?

Customer Replay

I see enter password

Got you
Please, enter the password for your Wi-Fi
You didn't get this option, because your TV is not connected to the Wi-Fi

Customer Replay

I’m doing that now

Perfect, please, keep me posted

Customer Replay

There’s a check next to my setting

Got you
Please, check your TV, are you still receiving an error code?

Customer Replay

It’s working now. Will I have this problem again?

Great!
No, now you are connected to the Wi-Fi, everything should work perfectly fine!
Is there anything else I can do for you today?

Customer Replay

No, thank you very much

My pleasure!
We are glad that you have resolved your issue using Howly!

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