Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
Is it your first time connecting your TV to the Wi-Fi?
Is it your first time connecting your TV to the Wi-Fi?
Customer Reply
I think I did yesterday
Got you
Do you see any error messages on the screen?
Do you see any error messages on the screen?
Customer Reply
yes, error code 106
Got it, thank you!
What is the model of your TV?
What is the model of your TV?
Customer Reply
32” Smart TV=web0S
It's LG, correct?
Customer Reply
yes
Got it, thank you for the additional details!
Please, power cycle LG TV and Modem:
1) Disconnect the TV’s power cord from the electrical outlet. Turn off the Modem and remove it from the power source.
2) Plug in the TV and modem/router back to the power after a few minutes.
3) Turn on the TV after the router gets to connect to the Internet.
Now, test the TV to determine if the problem still persists.
Please, power cycle LG TV and Modem:
1) Disconnect the TV’s power cord from the electrical outlet. Turn off the Modem and remove it from the power source.
2) Plug in the TV and modem/router back to the power after a few minutes.
3) Turn on the TV after the router gets to connect to the Internet.
Now, test the TV to determine if the problem still persists.
Customer Reply
I have reconnected both tv and modem
Perfect!
Please, check your TV
Do you still get the error code?
Please, check your TV
Do you still get the error code?
Customer Reply
it still says no signal
Please, follow the steps below:
1) Go to Settings in the TV main menu and under Settings, select Network.
2) In-Network, choose the Wi-Fi Connection. It displays the list of available networks. Select your
Network from the list.
3) Under the selected network, you can find the option Forget the Network. Now reconnect the network by re-entering the password.
If the TV connects to the network, then the error 106 will disappear.
1) Go to Settings in the TV main menu and under Settings, select Network.
2) In-Network, choose the Wi-Fi Connection. It displays the list of available networks. Select your
Network from the list.
3) Under the selected network, you can find the option Forget the Network. Now reconnect the network by re-entering the password.
If the TV connects to the network, then the error 106 will disappear.
Customer Reply
Where do I find settings
Please, press the SMART button on the remote control and select Settings
Customer Reply
what is the smart button
*****, it should be a button on your remote with the house symbol on it
It's a Smart button
It's a Smart button
Customer Reply
Got it
Perfect!
Please, follow the steps below:
1) Go to Settings in the TV main menu and under Settings, select Network.
2) In-Network, choose the Wi-Fi Connection. It displays the list of available networks. Select your
Network from the list.
3) Under the selected network, you can find the option Forget the Network. Now reconnect the network
by re-entering the password.
If the TV connects to the network, then the error 106 will disappear.
Please, follow the steps below:
1) Go to Settings in the TV main menu and under Settings, select Network.
2) In-Network, choose the Wi-Fi Connection. It displays the list of available networks. Select your
Network from the list.
3) Under the selected network, you can find the option Forget the Network. Now reconnect the network
by re-entering the password.
If the TV connects to the network, then the error 106 will disappear.
Customer Reply
There is no forget the network setting
Did you select your Wi-Fi?
Customer Reply
yes
What options do you see after selecting it?
Customer Reply
I see enter password
Got you
Please, enter the password for your Wi-Fi
You didn't get this option, because your TV is not connected to the Wi-Fi
Please, enter the password for your Wi-Fi
You didn't get this option, because your TV is not connected to the Wi-Fi
Customer Reply
I’m doing that now
Perfect, please, keep me posted
Customer Reply
There’s a check next to my setting
Got you
Please, check your TV, are you still receiving an error code?
Please, check your TV, are you still receiving an error code?
Customer Reply
It’s working now. Will I have this problem again?
Great!
No, now you are connected to the Wi-Fi, everything should work perfectly fine!
Is there anything else I can do for you today?
No, now you are connected to the Wi-Fi, everything should work perfectly fine!
Is there anything else I can do for you today?
Customer Reply
No, thank you very much
My pleasure!
We are glad that you have resolved your issue using Howly!
We are glad that you have resolved your issue using Howly!
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