Updated: May 08, 2023
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by Alex Sherwin
Tech Expert & Writer
511 resolved issues
Verified Expert in:
Smartphones, Tablets, Gadgets

My freezer is working but my fridge section is not getting cold

Short summary:

  1. Do not attempt to repair the fridge yourself as it can be dangerous.
  2. Find a reputable repair service near you by searching online or asking for recommendations from friends and family.
  3. Provide the repair service with the brand and model of your fridge, as well as a description of the problem.
  4. Schedule an appointment for a technician to come to your home and inspect the fridge.
  5. Follow any recommendations or repairs suggested by the technician.

Hello, thank you for using Howly.
Could you please tell me the brand and model of your fridge?

Customer Replay

Chiq CBM250S silver VCM


Got it.
What troubleshooting have you done so far?

Customer Replay

turned the fridge on and off reset temperature have done this quite a few times also cleaned behind fridge any dust

Is the fridge door closed tightly?

Customer Replay


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Customer Replay

the fridge is making a noise not loud

Are you sure that you don't have too much food in your refrigerator that blocks an air vent?

Customer Replay

I have almost emptied the fridge as the food is spoiled

Got you.
Could you please tell me when and how did the problem occur?

Customer Replay

Last night I just didn’t feel the fridge cooling when I opened door also the side of my fridge gets warm when it’s working and that’s not happening
Got it.

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Have you tried to clean the refrigerator coils?

Customer Replay

thats located at back of fridge

You vacuumed the coils and then cleaned them with cloth, correct?

Customer Replay

no I did not vacuum them just wiped with cloth also where the water evaporates behind fridge I tried to clean that but there were coils in the way that made that difficult

I’m really sorry, but it seems that your problem can’t be resolved remotely and requires the physical presence of a specialist.
I would advise you to not try to repair your fridge yourself because it can be dangerous.
Also, I can help you with finding the best repair services near you if you provide me with your ZIP code.
Are you up to it?

Customer Replay

No but thanks very much for your assistance kind regards

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Anytime :)
Is there anything else I can do for you today?

Customer Replay

No thanks have a great day

Thank you for chatting with us today!
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