Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
In order to help you, I need your assistance here please, could you tell me more about the issue?
My tv says firetv no command
Noted, thank you!
What troubleshooting have you done so far?
Unplugged firestick then pressed 3 buttons on remote..took out batteries plugged firestick back in put batteries back in then pressed home button. What Google said.
Noted, thank you!
Could you please clarify what exact error you face at the moment?
My screen says firetv no command
Have you tried to reset your Fire TV remote?
No
Got it.
Please try the following guide:
Let me know if this works!
It didn't work. I didn't have a blue light it was red and green. Does that make a difference?
Have you gone through all the steps?
I'll try it again
Sure, take your time, *****.
It still doesn't work
Got it.
Have you tried to reboot your router?
How do you do that? I've unplugged that, then replugged it
Yes, that is correct.
Let's try to Reboot your TV: Press and hold Back and the right side of the navigation circle together for 10 seconds. On the TV screen, choose to continue or cancel the factory reset. If you don't choose, the device resets automatically after several more seconds.
+nothing happens when l press the two
I see.
Power on your Fire TV like normal and let it sit at the stuck logo for a few hours at least, if not an entire day.
Okay thanks
You are welcome.
Do you have any additional questions I can help you with?
No
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