Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
In order to help you, I need your assistance here please, could you tell me more about the issue?
In order to help you, I need your assistance here please, could you tell me more about the issue?
Customer Reply
My tv says firetv no command
Noted, thank you!
What troubleshooting have you done so far?
What troubleshooting have you done so far?
Customer Reply
Unplugged firestick then pressed 3 buttons on remote..took out batteries plugged firestick back in put batteries back in then pressed home button. What Google said.
Noted, thank you!
Could you please clarify what exact error do you face at the moment?
Could you please clarify what exact error do you face at the moment?
Customer Reply
My screen says firetv no command
Have you tried to reset your Fire TV remote?
Customer Reply
No
Got it.
Please try the following guide:
1. Unplug your Fire TV and wait 60 seconds.
2. Press and hold the Left button, Menu button, and Back button at the same time. Hold them for 12
seconds.
3. Release the buttons and wait 5 seconds.
4. Remove the batteries from your remote.
5. Plug in your Fire TV and wait 60 seconds.
6. Put the batteries back in your remote.
7. Press the Home button.
When the LED indicator blinks blue, your remote is paired successfully. If it's not paired, press the Home button for 10 seconds.
Let me know if this works!
Please try the following guide:
1. Unplug your Fire TV and wait 60 seconds.
2. Press and hold the Left button, Menu button, and Back button at the same time. Hold them for 12
seconds.
3. Release the buttons and wait 5 seconds.
4. Remove the batteries from your remote.
5. Plug in your Fire TV and wait 60 seconds.
6. Put the batteries back in your remote.
7. Press the Home button.
When the LED indicator blinks blue, your remote is paired successfully. If it's not paired, press the Home button for 10 seconds.
Let me know if this works!
Customer Reply
It didn't work. I didn't have a blue light it was red and green. Does that make a difference?
Have you gone through all the steps?
Customer Reply
I'll try it again
Sure, take your time, *****.
Customer Reply
It still doesn't work
Got it.
Have you tried to reboot your router?
Have you tried to reboot your router?
Customer Reply
How do you do that? I've unplugged that, then replugged it
Yes, that is correct.
Let's try to Reboot your TV: Press and hold Back and the right side of the navigation circle together for 10 seconds. On the TV screen, choose to continue or cancel the factory reset. If you don't choose, the device resets automatically after several more seconds.
Let's try to Reboot your TV: Press and hold Back and the right side of the navigation circle together for 10 seconds. On the TV screen, choose to continue or cancel the factory reset. If you don't choose, the device resets automatically after several more seconds.
Customer Reply
+nothing happens when l press the two
I see.
Power on your Fire TV like normal and let it sit at the stuck logo for a few hours at least, if not an entire day.
Power on your Fire TV like normal and let it sit at the stuck logo for a few hours at least, if not an entire day.
Customer Reply
Okay thanks
You are welcome.
Do you have any additional questions I can help you with?
Do you have any additional questions I can help you with?
Customer Reply
No
Thank you for choosing our service!
If you have any additional questions, don't hesitate to contact us anytime.
If you have any additional questions, don't hesitate to contact us anytime.
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